Cloud Infrastructure Analyst

It’s not just about the tech; it’s about the people!

At Career TEAM we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives, and that’s just the beginning! You will collaborate with innovative software technologies on enterprise software products that serve a broad population across the U.S. As a Product Owner, you will play a crucial role in shaping our software products and driving their success in the market.

Why Join us?

By joining this amazing company, you will be:

• A member of a dynamic team, shaping the future of our software products.
• Working on cutting-edge software technologies and enterprise software solutions.
• Making a tangible difference in the lives of people.
• Working with customers to gather and understand their requirements.
• Managing projects from inception through to delivery.
• Growing and learning at an accelerated pace in an environment that values software innovation.

Your Impact on Career Team's Success:

As a Cloud Infrastructure Analyst, you will be instrumental in supporting our IT operations and maintaining our cloud-based infrastructure. From troubleshooting and end-user support to license management, server maintenance and cloud architecture, this is a multifaceted role ideal for someone passionate about cloud-based IT.  You will support both our Philippines and United States teams. You will assist with items such as:

• Providing help desk support via phone, video call, chat, & email.
• Troubleshooting technical issues for company employees. 
• Creating automations and tools to increase efficiency of company employees and technical operations.
• Creating and managing API, FTP, and SFTP connections between various systems.
• Managing mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager.
• Handling access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more.
• Maintaining an inventory of mobile devices and other equipment.
• Overseeing Windows Autopilot for device setup and lifecycle management.
• Troubleshooting network issues and administering endpoint security solutions to ensure compliance.
• Developing and revising IT Department processes and knowledge base

What We're Looking For:

• Outgoing and personable candidates with strong customer service skills
• Strong English skills is required.
• Bachelor's degree, or equivalent, from an accredited institution, or equivalent experience.
• Located in Philippines
• Willingness to work night shift
• Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills to explain technical concepts to a non-technical audience
• Proactive approach to continuous learning and professional development.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Passion for innovation and a desire to make a positive impact on users' lives.
• General knowledge of at least programing/scripting language is a plus, but not required.

About Career TEAM:
Founded in 1996, Career TEAM is socially conscious organization that seeks to close the nation’s opportunity divide through government-funded workforce development programs designed to help individuals get the skills, knowledge, and resources needed to obtain quality employment.  In addition to administering these programs, Career TEAM develops and leverages cutting-edge software tools to ignite transformative change within the workforce development industry.  Career TEAM is revolutionizing the operational landscape for workforce development professionals through its Career Edge platform, which includes state-of-the-art job training tools and advanced case management systems.  For more information see www.careeredge.com and www.careerteam.com.

Career TEAM’s outstanding record has resulted in numerous honors, including:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.