Brand Success Manager

Curated is on a mission to help people find exactly what they’re looking for

Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster. 

Curated is the home of America’s biggest community of Real Experts

Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.

Making high-stakes purchases easier is only the beginning

Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.

It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.

As the Brand Success Operations Manager at Flip, you will drive the optimization and professionalization of the sales and onboarding processes for our brand partners. You will play a critical role in building efficient, scalable systems to ensure each brand partner is set up for long-term success. This role requires a strategic thinker with strong operational expertise, commercial acumen, and a passion for delivering exceptional brand experiences.

Key Responsibilities:

Sales Process Optimization

• Design and implement scalable processes to streamline brand partner sales and onboarding.
• Collaborate with leadership to refine the brand qualification criteria and onboarding procedures.
• Continually evaluate and improve the efficiency of the sales pipeline, ensuring each stage maximizes conversion rates
• Develop training materials and standard operating procedures.

Brand Onboarding & Success

• Develop and manage onboarding processes to ensure brand partners are fully equipped to succeed on Flip.
• Conduct onboarding sessions and success calls with new brands to ensure understanding of key performance levers and best practices.
• Ensure the seamless transition of brands from the sales process to the onboarding team, ensuring alignment with defined success criteria.

Data & Reporting

• Monitor key performance metrics across sales and onboarding, identifying areas for improvement.
• Prepare and deliver reports on brand success rates, onboarding timelines, and sales pipeline health.
•  Use data to identify bottlenecks and propose solutions to enhance efficiency and effectiveness.

Process Scaling

• Develop processes that can scale with Flip’s growth, ensuring consistency and excellence across all brand partnerships.
• Work cross-functionally with sales, operations, and leadership to align on process improvements and rollouts.
• Implement automation tools and systems to streamline communication and manage partner relationships efficiently.

Required Qualifications:

• At least 4 years of experience in sales, account management, or brand success, with a proven track record.
• Minimum of 2 years of experience in sales operations, process management, or equivalent roles.
• Strong analytical skills with proficiency in Excel/Google Sheets for data analysis and reporting.
• Experience working with CRM systems and sales analytics tools.
• Excellent communication skills, both externally with brand partners and internally across teams.
• Project management experience is a plus

While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!

About Curated

Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.

Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere. 

Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.