Account Manager, EMEA

Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Account Manager to join our growing team.

As an Account Manager at Customer.io, you’ll play a vital role in nurturing and growing our existing client relationships. You’ll collaborate with teams across Customer.io to ensure our clients receive top-notch service and support throughout their journey with us.

We want you to bring your expertise and passion for client satisfaction as you help our clients succeed. You’ll have the chance to make a real impact by driving growth and delivering tailored solutions that meet their unique needs.

Some things you'll do:

• Build Strong Relationships: You’ll be the primary point of contact for your clients, fostering trust and rapport to understand their needs and objectives. Your focus will be on maintaining strong connections that support client growth.
• Drive Revenue Growth: You’ll identify opportunities for upselling and cross-selling within your accounts, collaborating with internal teams to deliver tailored solutions that enhance client satisfaction and contribute to our company goals.
• Execute Account Plans: You’ll develop and implement strategies to maximize client satisfaction and retention, ensuring we’re aligned with our clients' objectives while driving revenue growth.
• Monitor Account Health: You’ll keep an eye on key performance indicators (KPIs) to assess account health, spotting opportunities for optimization and improvement.
• Provide Exceptional Support: You’ll proactively address client inquiries, concerns, and escalations, ensuring timely resolutions and a positive customer experience.
• Stay Informed: You’ll keep up with industry trends and market developments to identify innovative opportunities and help differentiate our services.

About you:

• You’re skilled and ready to leverage your account management abilities to foster strong client relationships and drive growth.
• You have a knack for strategic thinking, able to analyze data and translate insights into actionable strategies that benefit both clients and our organization.
• You’re results-oriented, with a proven track record of achieving targets and delivering exceptional customer experiences.
• You thrive in collaborative environments, eager to work alongside cross-functional teams to achieve shared goals.

What we're looking for:

• You have a minimum of 3 years of experience in account management, sales, or related roles within the SaaS industry.
• You’re a strong communicator, both verbally and in writing, capable of articulating complex ideas clearly and persuasively.
• You’re tech-savvy, and familiarity with CRM tools will be a plus as you manage your accounts effectively.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with the Hiring Team