Back to jobs

Senior Product Manager, In-App

Americas Remote

Hello! I’m LJ, Director of Product Management at Customer.io.

I’m looking for a Senior Product Manager to join our Messaging Channels team and enable marketing and growth teams to connect with their audiences across channels and platforms. From in-app messages to push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), you’ll drive innovation that helps our customers reach their audience effectively and respectively, impacting millions of people who receive messages from our platform every day.

This role is perfect for you if you’re energized by solving complex problems at scale and undaunted by discussions around infrastructure performance, costs, and reliability. You’ll stay deeply connected to customers, gathering insights to advocate for their needs, while collaborating with engineering and design to deliver multi-channel messaging solutions that drive business goals and respect end-user preferences.

And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials.

Some things you'll do

  • Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are:
    • Valuable: Used and loved by our customers.
    • Viable: Fit within our business and technical constraints.
    • Usable: Easy for our customers to implement and use.
    • Feasible: Implementable by our engineering team.
  • Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more.
  • Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels.
  • Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities.
  • Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage.
  • Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects.

What we’re looking for

  • Ability to work overlapping hours with GMT-8 to GMT-5 time zones.
  • 5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms.
  • Strong experience in MarTech, growth marketing, or messaging automation tools (experience with Customer.io or similar platforms is a plus).
  • Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value.
  • A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.
  • Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes.
  • An infectious energy when sharing customer stories, used to align the team around the customer’s experience.
  • Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
  • An excellent writer who values clarity and brevity while avoiding jargon.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $174,000-$192,000 USD

Zone 2: $159,500-$176,000 USD

Zone 3: $145,000-$160,000 USD

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

  1. 30-minute video call with a Recruiter

  2. 45-minute video call with the Hiring Manager

  3. 60-minute video call Product Exercise with one Engineering and one Design team member

  4. 60-minute video call for product presentation with cross-functional partners

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

This should be the location you plan to consider your primary residence and are legally authorized to work in.

Select...
Select...

As a fully remote company, we don't have any requirements for where you live (wherever makes you happiest!), but that means we do not offer visa sponsorship at this time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.