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Senior Sales Manager

Americas Remote

Hi, I’m John, Chief Revenue Officer at Customer.io. I’m looking for a passionate and experienced Sr Sales Manager, to join our team. If you're a natural leader with a knack for motivating and developing high-performing teams, and you’ve got a solid track record in sales management, we’d love to hear from you!

About the Role

As a Sr Sales Manager at Customer.io, you will be responsible for leading a team of 6 Account Executives (AEs) to achieve and exceed sales targets. You will play a key role in shaping our sales strategy, fostering a growth-oriented team culture, and driving consistent revenue growth.

Some Things You’ll Do:

Team Leadership & Development:

- Recruit, train, and mentor a team of 6 AEs to ensure they meet and exceed their sales targets.
- Conduct regular one-on-one meetings and performance reviews to provide constructive feedback and set clear, achievable objectives.
- Create a positive and collaborative team environment that encourages professional growth and high morale.

Sales Strategy & Execution:

- Develop and implement effective sales strategies to drive high-volume and high-velocity deals, as well as complex upper mid-market opportunities.
- Lead weekly pipeline review sessions to ensure accurate forecasting and CRM data integrity.
- Utilize and enforce the MEDDICC sales qualification methodology to streamline the sales process.

Collaboration & Process Improvement:

- Work closely with Sales Leadership, Sales Operations, Solutions Architects, and Marketing to continuously improve sales processes and materials.
- Share best practices with other Sales Managers and collaborate on strategies to overcome common challenges.
- Participate in cross-functional initiatives to enhance overall sales effectiveness.

Performance Tracking & Feedback:

- Monitor team performance metrics and identify areas for improvement.
- Provide ongoing training and development opportunities to enhance team skills and knowledge.
- Plan and coordinate team travel and events to foster team cohesion and culture.

What we’re looking for:

- 7-10 years of total work experience, with at least 3-5 years in a sales management or team lead role, preferably within the Marketing Technology SaaS industry.
- Excellent communication and interpersonal skills.
- Knowledge of MEDDICC sales qualification methodology is a plus.
- Ability to provide and receive constructive feedback effectively.
- Strong leadership and coaching skills with a focus on team development.
- Skill in maintaining a high level of team engagement and motivation.
- Proven experience in establishing strong working relationships with internal stakeholders and contributing to a collaborative sales environment.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a salary of $132,500 base + $132,500 variable = $265,000 USD OTE (or equivalent in local currency), subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

  1. 30-minute video call with a Recruiter
  2. 30-minute video call with the Hiring Manager
  3. Four 45 minute video calls with Hiring Team
  4. Take Home Assignment
  5. Assignment Review Call with panel

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