Back to jobs
New

Senior Sales Strategy & Operations Manager

Americas Remote; EMEA Remote

Hi, I’m Alex, Director of Revenue Operations at Customer.io, and I’m looking for a Senior Sales Strategy and Operations Manager to join our team and help scale how we plan, execute, and optimize our sales efforts.

In this role, you’ll operate as a senior individual contributor, partnering directly with sales leadership to lead high-impact initiatives that unlock growth and operational excellence. From driving territory planning and compensation design to improving sales forecasting and performance insights, you’ll play a key role in helping our revenue team work smarter and win more often.

If you’re energized by working cross-functionally, translating data into decisions, and building systems that create clarity and momentum, we’d love to hear from you!

Some things you'll do

  • Lead the development and execution of sales strategies using performance data, market trends, and business insights
  • Build and improve forecasting, quota setting, and pipeline management processes that align with business goals
  • Maintain and optimize key tools and systems (Salesforce, dashboards, reporting frameworks) to improve sales team efficiency
  • Partner with Marketing, Finance, and Product to align GTM initiatives and drive consistent execution
  • Deliver regular reporting and analysis on sales performance, surfacing actionable insights and recommendations
  • Work closely with Enablement and Product Marketing to equip the sales team with tools, insights, and best practices
  • Own the design and implementation of compensation plans, incentive structures, and territory strategies
  • Identify and resolve bottlenecks in the sales process—championing automation and simplification where possible
  • Support sales leadership with decision-making through modeling, market research, and competitive analysis

About you

  • You have a strong understanding of sales strategy, pipeline health, and GTM operations—especially in a SaaS environment
  • You’ve led or supported forecasting, territory planning, and compensation design at scale
  • You’re deeply analytical and comfortable turning messy data into clear insights and decisions
  • You love solving complex problems that sit at the intersection of people, process, and data, and you get energy from bringing structure to ambiguity
  • You’re motivated by helping sales teams work smarter and more efficiently—removing friction and creating systems that empower them to succeed
  • You thrive on cross-functional collaboration and know how to bring diverse stakeholders together around shared goals
  • You balance big-picture thinking with a strong attention to detail and take pride in building systems that serve both people and business outcomes
  • You’re an excellent communicator who can influence across all levels of the organization
  • You’re highly proficient in Excel and SQL, and comfortable navigating Salesforce and BI tools like Looker, Tableau, or Power BI
  • You’re adaptable, resourceful, and at your best when navigating fast-paced, evolving environments

What we're looking for

  • 5+ years of experience in Sales Strategy, Revenue Operations, Sales Ops, or a related field
  • Proven track record of driving sales performance through strategy, planning, and process improvements
  • Strong experience with Salesforce and familiarity with sales analytics or BI tools (e.g., Tableau, Power BI, Looker)
  • Highly proficient in Excel and SQL for reporting and advanced analysis
  • Strong understanding of sales methodologies, pipeline management, and go-to-market frameworks
  • Excellent communication and stakeholder management skills—you’re just as confident presenting to executives as you are collaborating with ICs

Why this role matters

You’ll be the engine behind how we scale and optimize our sales org—helping us stay aligned, data-informed, and ready for growth. If you’re looking to drive meaningful impact in a collaborative, fast-moving environment, we can’t wait to meet you.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $137,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

  1. 30-minute video call with a Recruiter
  2. 60-minute video call with the Hiring Manager
  3. Take Home Assignment
  4. Assignment Review Call with two potential team members
  5. Final Interview

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...
Select...
Select...

As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.