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Director, Talent Acquisition

Americas Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi! I’m Jen, Chief People Officer at Customer.io, and I’m looking for a Director, Talent Acquisition to scale our talent acquisition efforts as we continue our exciting growth across 30+ countries with 300+ team members. You'll build and mentor an amazing recruiting team while creating the infrastructure needed to build a high-performing organization. This is an incredible opportunity for someone who gets energized by building scalable processes, developing talent, and partnering closely with functional leaders to fuel our mission.

What we value

  • AI-forward approach — you embrace technology and innovation to enhance recruiting efficiency and candidate experience
  • Empathy in action — you genuinely care about every candidate's journey and how great hires transform our ability to serve customers
  • Transparency and collaboration — you build trust through open communication and work seamlessly across functions
  • Celebrating awkwardness — you champion unique perspectives and create inclusive hiring practices that welcome diverse talent
  • Fun with purpose — you bring energy and enthusiasm while maintaining the highest standards for candidate experience

What you’ll do

  • Develop and execute our global recruiting strategy as we scale teams across 30+ countries, ensuring consistent excellence while adapting to local markets
  • Drive workforce planning and talent strategy in partnership with leadership to anticipate hiring needs, identify skill gaps, and ensure we're building the right teams for future growth
  • Lead and grow a recruiting team, providing mentorship and career development opportunities to help everyone reach their potential
  • Build scalable recruiting infrastructure and processes to support ambitious hiring goals across all functions and geographies
  • Champion diversity and inclusion throughout the hiring process, ensuring we attract and welcome talent from all backgrounds
  • Enhance recruiting operations using AI tools and data insights to reduce time-to-hire while maintaining quality

What we're looking for

  • 8+ years of recruiting experience with 3+ years in leadership roles, ideally within high-growth SaaS or tech companies

  • Experience scaling recruiting teams and building infrastructure to support high growth

  • Familiarity with recruiting tools including Greenhouse, LinkedIn Recruiter, Gem, and AI-powered sourcing platforms

  • Global recruiting experience with understanding of international hiring practices and cultural considerations

  • Strong communication skills and ability to collaborate effectively with senior leadership and cross-functional teams

  • Remote-first leadership experience with demonstrated success in building culture and managing distributed teams

Success metrics

  • Quality of hire: New hire performance ratings, retention rates at 6/12/18 months, and hiring manager satisfaction scores
  • Recruiting efficiency: Time-to-hire, offer acceptance rates, and cost-per-hire across different role types and functions
  • Pipeline health: Maintained talent pipelines for critical roles, diversity metrics throughout the funnel, and candidate experience scores
  • Team development: Recruiting team performance, career progression, and retention of top recruiting talent
  • Strategic impact: Successful scaling of hiring infrastructure, achievement of annual hiring goals, and contribution to overall business growth

Compensation & Benefits

We believe in transparency. Starting salary for this role is $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

  • 30-minute Zoom Call with Recruiter
  • 45-minute Zoom Call with Hiring Manager
  • 45-minute Zoom Calls with A few Leadership Team Members
  • 45-minute HW Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

 

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