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Payroll Coordinator

Americas Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

We’re looking for a Payroll Coordinator to support accurate, timely, and compliant payroll operations across the company. This is a hands-on, execution-focused role that sits at the intersection of People Ops and Finance, working closely with our Payroll Lead and cross-functional partners.

In this role, you’ll help ensure payroll runs smoothly by validating inputs, auditing data across systems, maintaining trackers, and supporting month-end and compliance-related processes. If you’re detail-oriented, highly organized, and get real satisfaction from clean data and on-time payroll, this role will feel like home.

Some things you’ll do

  • Prepare and support end-to-end payroll cycles by validating inputs (timesheets, compensation changes, leaves, bonuses, commissions, reimbursements) and maintaining payroll files and trackers
  • Audit employee data across payroll and HR systems to ensure accuracy, resolve discrepancies, and maintain clean, consistent records
  • Partner closely with the Payroll Lead, People Ops, Finance, and managers to identify, troubleshoot, and resolve payroll-impacting issues
  • Review and maintain accurate payroll setup for new hires, terminations, severance, bonuses, and other employee lifecycle changes
  • Process, validate, and document commissions, bonuses, and other one-off or special payments for audit and reporting purposes
  • Support payroll audits, compliance activities, and ongoing process improvements
  • Assist with tax and benefits administration, including state tax account access, compliance trackers, 401(k) contribution audits, and benefits cost reconciliation
  • Support month-end close activities, including payroll vendor reporting and invoice reconciliation
  • Monitor and route payroll, tax, and benefits-related correspondence

What we’re looking for

  • At least 1 year of hands-on payroll experience
  • Working knowledge of multi-state payroll and basic payroll tax requirements
  • Strong attention to detail and comfort auditing and reconciling data across systems
  • Proficiency with Excel and/or Google Sheets
  • Ability to manage deadlines, prioritize work, and collaborate cross-functionally in a remote environment
  • Experience with ADP or similar payroll systems is a plus
  • Exposure to international payroll is a plus

You’ll be successful in this role if you

  • Enjoy structured, process-driven work and thrive on accuracy
  • Keep calm during payroll cycles and follow through on details
  • Communicate clearly, document thoroughly, and flag issues early
  • Prefer clean reconciliations over “we’ll fix it next cycle”

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.

  • 30-minute Zoom call with a Recruiter
  • 30-minute Zoom call with the Payroll Lead
  • 45-minute Homework Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

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Which tasks have you personally performed? (Select all that apply) *

  • Audited employee data across HRIS and payroll systems

  • Reconciled payroll reports to general ledger or invoices

  • Investigated and corrected payroll discrepancies

  • Maintained payroll trackers or audit logs

  • None of the above

 

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