Back to jobs

Contract Senior Talent Sourcer, GTM - Remote

Americas Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We’re looking for a Contract Senior Talent Sourcer, GTM to play a critical role in how Customer.io identifies, engages, and builds relationships with exceptional business talent across the company.

This is a sourcing-first role. You’ll lead proactive talent mapping and pipeline generation across a range of GTM and business operations functions — including Sales, Customer Experience, Marketing, Business Operations, and other strategic corporate teams — partnering closely with recruiters and hiring managers to shape search strategy, calibrate role requirements, and bring market insight into hiring decisions.

While strategic sourcing is the core focus, you’ll also have the ability to flex into full-cycle ownership of select roles as hiring needs evolve.

This role is ideal for someone who thrives in proactive search, quickly builds context across revenue-driving and operational functions, and takes pride in building high-quality pipelines that meaningfully improve hiring outcomes.

What We Value

Ownership: You take responsibility for pipeline health and hiring outcomes. You don’t wait for direction — you identify gaps, adjust strategy, and keep momentum moving.

Partnership: You work directly with recruiters and engineering leaders to shape search strategy and calibrate roles. You bring market perspective, ask thoughtful questions, and build credibility through insight and follow-through.

High standards with real output: You know strong sourcing requires both quality and consistency. You generate meaningful pipeline while staying thoughtful about who you’re reaching and why.

What You’ll Do

  • Own and lead sourcing strategy across GTM and business operations functions, building high-quality pipelines through proactive outreach and thoughtful inbound candidate review.
  • Flex into full-cycle ownership of select roles as needed, while maintaining sourcing excellence as the core focus of the role.
  • Partner with recruiters and hiring managers to define strong candidate profiles, identifying relevant experience, business impact, and performance indicators for each role.
  • Conduct structured talent mapping across target companies and markets to identify high-performing revenue and operational talent.
  • Proactively identify and engage passive talent through thoughtful, highly personalized outreach across multiple channels.
  • Conduct exploratory conversations to assess track record, problem-solving scope, and alignment before formal recruiter handoff.
  • Continuously refine sourcing approaches based on data, conversion rates, and market feedback.
  • Provide real-time insights on talent availability, compensation expectations, competitive hiring activity, and role calibration.
  • Build and maintain long-term relationships with high-potential GTM and operations talent — even when no immediate role is open.
  • Maintain clean, structured pipeline data and share insights that improve sourcing efficiency and hiring quality.

What We’re Looking For

  • 5–7+ years of experience in sourcing or recruiting across GTM and business operations functions (e.g., Sales, Marketing, Customer Experience, Business Operations, Strategy, Finance, Legal, or People), with significant depth in proactive sourcing.
  • Demonstrated ability to build and convert high-quality pipelines across a range of non-technical roles.
  • Strong ability to assess candidate scope, business impact, and performance history across both revenue-generating and operational functions.
  • Proven track record of engaging passive talent in competitive markets through thoughtful, personalized outreach.
  • Experience partnering closely with recruiters and hiring managers as a sourcing lead and strategic thought partner.
  • Prior full-cycle recruiting experience, with the ability to independently own roles when business needs require it.
  • Strong written communication skills and a high bar for candidate experience.
  • Highly organized, data-oriented, and comfortable managing multiple searches and long-term talent pipelines simultaneously.

 

Logistics

  • Hours: Full time - 40 hours/week
  • Location: Remote, located in the US
  • Contract: 6-months, with possible extension
  • Compensation: $70 USD/hour

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.

  • 30-minute Zoom call with a Recruiter
  • 30-minute Zoom call with Recruiting Leader
  • 30-min Final Interview

All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

 

Create a Job Alert

Interested in building your career at Customer.io? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

This should be the location you plan to consider your primary residence and are legally authorized to work in.

Select...
Select...

As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.