Back to jobs
New

Project Manager

Americas Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Customer.io is scaling quickly, and we’re investing in how work gets done across the company. We’re hiring a Project Manager to help deliver high-impact initiatives that improve execution, increase efficiency, and support evolving business priorities.

About the role

Reporting to the Senior Operations Program Manager, this role sits within the Operations team and focuses on improving how we deliver work across functions. You’ll partner closely with Operations, People, and other teams to define scope, drive alignment, and ensure initiatives land with clear outcomes.

A consistent focus of this role will be automation and AI-enabled workflows. You’ll play a key role in supporting the implementation of tools and processes that reduce manual effort, scale systems, and help teams work smarter — while partnering closely with technical stakeholders rather than owning engineering work yourself.

Some things you’ll do

  • Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures
  • Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities
  • Partner with technical stakeholders to implement workflow, tooling, and automation improvements
  • Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact
  • Monitor progress, communicate updates clearly, and surface risks early
  • Support additional high-priority initiatives as company needs evolve

As you grow in the role, you’ll:

  • Identify opportunities to improve efficiency through better process design, tooling, or automation
  • Contribute to decisions around scoping, sequencing, and prioritization of initiatives
  • Apply lessons learned to continuously improve execution standards across teams
  • Become increasingly comfortable prototyping lightweight workflows or AI-enabled solutions to test and validate improvements before broader planning or implementation.

What we’re looking for

  • 3+ years of experience in project management, business operations, or a related role (or equivalent professional experience)
  • Strong project management fundamentals, with the ability to translate ambiguity into structured plans and execute them within modern workflow tools.
  • Experience driving cross-functional work across multiple stakeholders with differing priorities
  • Comfort working within technical environments — able to engage with engineers, understand system constraints, and translate operational needs into clear requirements
  • Working knowledge of workflow automation concepts (triggers, logic, APIs, integrations) and experience implementing lightweight automation or AI-enabled tooling
  • Sound judgment when navigating problems of moderate scope, including knowing when to escalate
  • Clear, consistent communication skills and the ability to adapt messaging to different audiences
  • Highly organized, systems-minded, and action-oriented
  • Located in the United States or Canada

Nice to have:

  • Experience working in a scaling tech or startup environment

You’ll be successful in this role if you

  • Deliver priority initiatives with clarity, momentum, and measurable impact
  • Reduce friction and improve workflows through thoughtful coordination and execution
  • Become a trusted owner of cross-functional initiatives
  • Proactively identify and help implement improvements to how work gets done at Customer.io

Compensation & Benefits

We believe in transparency. Starting salary for this role is $85,000 - $105,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

  • 30-minute Zoom call with a Recruiter
  • 45-minute Zoom call with the Hiring Manager
  • 45-minute Homework Review Call with Team
  • 30-minute Final Call with Leadership

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.

Join us

We believe in empathy, transparency, responsibility — and yes, a little awkwardness. If you’re excited about building better systems for how work gets done, we’d love to hear from you.

Create a Job Alert

Interested in building your career at Customer.io? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Which types of tools have you used to manage workflows or build automations? (Multi-select) *
Select...
Select...
Select...
Select...

As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.