Retail Store Manager

Palo Alto, CA

Cuyana is hiring for a Retail Store Manager for our new Stanford Shopping Center store location!

Are you passionate about creating a best-in-class guest store experience? Do you inspire and engage your team? Are you a leader who is results driven and possess a start-up business mentality? Then you may have the ideal skills to be part of our Cuyana team!

Benefits: Medical, dental, vision, life, disability; PTO, and holiday pay; commuter benefit, 401k, bonus, and generous employee discount.

RESPONSIBILITIES*

  • Monitor, track, and communicate trends and opportunities of key business metrics. Develop strategies and action plans to drive store improvement, productivity, and profitability
  • Plan and manage payroll spend; create strategic schedules to support business plans, ensure integrity of time and attendance with store performance, volume, and productivity in mind
  • Lead by example, demonstrating integrity and consistency of Cuyana values at all times
  • Recruit, onboard, and develop store employees by providing regular feedback, coaching, and counseling
  • Support and coach team members in delivering the Cuyana sales and positive customer service experience; Identify and collaborate on new training initiatives
  • Meet individual sales goals and build and cultivate client relationships and ensure team sales goals are met
  • Demonstrate strong product knowledge and ensure team members are trained and prepared as product experts
  • Provide customized virtual and in-person styling services within the Cuyana customer segmentations
  • Develop and implement visual merchandising directives and tests
  • Liaise with HQ partners to establish and drive marketing initiatives, technology updates, inventory reconciliations, etc
  • Ensure operational excellence in policies and procedures
  • Support current and new retail locations, as needed (if applicable)
  • Give back as part of the Cuyana Community (help teammates during peak season, supporting retail events, volunteer + events)

*Responsibilities may change based on business needs

REQUIREMENTS

  • 5+ yrs specialty retail experience, 2+ yrs in a store manager or general manager role
  • Contemporary brand experience; Clienteling and Luxury experience a plus 
  • Proven ability to successfully lead a product and customer centric sales environment
  • A connection to Cuyana's mission, and Fewer Better philosophy
  • Dependable and trustworthy with all responsibilities
  • Team player who thrives in fast paced environments
  • Flexible, adaptable, and ready to roll up sleeves and help where needed
  • Strong leadership, organization, written and verbal communication skills
  • Capable of handling difficult customer interactions and conversations
  • Technology savvy
  • Flexible work schedule - weekends, evenings, events, holidays
  • Able to stand for extended periods of time
  • Able to bend, reach, lift and move stock and products; Able to carry boxes 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. 

  • Cultivate Community  – you are honest, inclusive and always willing to lend a hand
  • Create Excellence – you are accountable, decisive and drive for results
  • Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is 95k-105k commensurate with experience.

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