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Senior Education Support Specialist

Fort Belvoir, Virginia

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in Reston, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 

We are currently seeking a skilled Senior Education Support Specialist to join our team.

Summary of the LADDERS Program:
The services to be provided span educational support, instructional systems design and development support, multimedia support, subject matter expertise support for learning asset development or delivery, and related research and experimentation with improved methods or learning technologies, consulting, or support services to improve effectiveness of DAU’s learning programs.

Job Description:
 In this role, you will work closely with course managers, program directors, course liaisons, faculty, students and administrative staff to provide a wide variety of analytical functions in support of courses, lessons, learning events, workshops, symposia, etc. as well as providing administrative support in support of the Defense Systems Management College (DSMC). This position is full time on-site at the DSMC offices on Ft. Belvoir in Virginia.

Key Responsibilities:
Project Support
• Data Management & Analysis: Collect and maintain student information, feedback, and historical data; prepare statistical reports and graphic presentations for faculty and leadership; format and manipulate data into logical, user-friendly products.
• Student Communication & Systems Management: Communicate with students via email and DAU's learning management systems; manage and load current course and administrative documents into all learning management systems; analyze communication trends to develop solutions for student needs.
• Learning Materials Coordination: Collaborate with faculty and staff to ensure learning materials are properly prepared, available, and distributed according to established schedules; manage commercial product inventory, DSMC-generated materials printing/loading, and DAU publication storage and electronic access.
• Strategic Planning & Implementation: Participate in strategic planning efforts; collaborate with faculty on current operations, future plans, and goals; research and develop implementation plans based on director guidance and stakeholder feedback; administer plans to ensure progress toward established goals.
• Meeting Participation & Course Development: Attend required meetings to support development and implementation of residence and virtual course requirements; review and analyze subject matter expert data; recommend alternative data collection methods and solutions; provide recommendations for course and mission assistance improvements.
• Performance Analysis & Reporting: Analyze data from multiple sources including student pre/post-course instruments and feedback mechanisms to identify curriculum development trends; assemble draft reports and briefings for Directors on policies, progress, feedback, and program aspects.
• Budget & Resource Management: Partner with staff leads to track budget expenditures for assigned courses and programs; maintain material ordering schedules for course managers and program leads.
• Mission Support: Provide assistance with additional duties as assigned in support of the DSMC mission.
Administrative Support
• Communication Management: Handle daily phone calls and visitor reception.
• Event Coordination: Schedule meetings, conferences, and training events as required.
• Calendar & Information Management: Maintain calendars and office schedules; participate in budget and information management activities as requested by course managers and program leads.
• Data Compilation & Reporting: Collect, compile, formulate, and disseminate pertinent course schedule data upon course completion and as requested.
• Faculty Support: Assist with development of annual projections for faculty teaching assignments.
• Report Preparation: Prepare and consolidate reports requested by course managers and project leads following course or program conclusion.
• Documentation Management: Update Standard Operating Procedures (SOPs) bi-annually.
 
Required Qualifications:
• Minimum 5 years of experience in educational support, project coordination, or data analysis.
• Experience with learning management systems (LMS) administration and management.
• Demonstrated experience in data collection, analysis, and reporting.
• Experience supporting academic or training programs in a military, government, or educational environment preferred.

Education:
• Bachelor's degree in Education, Business Administration, Data Analysis, or related field

Technical Skills:
• Proficiency in data analysis software and statistical reporting tools.
• Advanced skills in Microsoft Teams for education and the use of Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience with learning management systems (DAU LMS experience preferred).
• Database management and data manipulation capabilities.
• Graphic presentation and report formatting skills.

Core Competencies:
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills.
• Project management and coordination experience.
• Ability to work collaboratively with faculty, staff, and students.
• Strategic planning and implementation capabilities.
• Budget tracking and resource management skills.
• Attention to detail and accuracy in data management.
• Ability to multitask and manage competing priorities.

Additional Requirements:
• Ability to obtain and maintain required security clearance.
• Flexibility to adapt to changing program requirements and schedules.
• Customer service orientation with focus on student and stakeholder needs.
• Experience with government contracting and compliance preferred.
• Ability to work independently and as part of a team.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Cybermedia Technologies management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Cybermedia Technologies, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/D/V)

 

 

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

  • Paid vacation & Sick leave

  • Health insurance coverage

  • Career training

  • Performance bonus programs

  • 401K contribution & Employer Match

  • 11 Federal Holidays

 

 

 

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