Senior Business Operations Analyst

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 We are seeking a Senior Business Operations Analyst to provide high-level operational and administrative support to a federal client’s Field Operations team.

About this role:

This role plays a critical part in ensuring efficient day-to-day operations, supporting investigative processes, and improving organizational effectiveness across multiple regional and field offices. The ideal candidate will bring strong analytical, organizational, and communication skills, with experience navigating federal systems and supporting mission-driven teams in a dynamic environment.

Location:

• Hanover, Maryland and Multiple locations across United States.

Key Responsibilities:

• Oversee and manage logistics for mail operations including classified/unclassified package preparation, coordination with carriers (FedEx, UPS, etc.), and mail distribution.
• Lead the planning and execution of internal meetings and training conferences, including space setup, technical coordination, materials preparation, and logistical arrangements.
• Maintain accurate records of government property, perform regular inventory audits, and generate required reports in compliance with agency policies.
• Provide programmatic and investigative support to headquarters and field offices to streamline investigative workflows and alleviate administrative burden on field managers.
• Review and validate Defense Travel System (DTS) submissions for senior leadership and field personnel, ensuring compliance with DoD travel regulations.
• Track and analyze regional performance metrics; prepare and deliver detailed reports to support leadership decision-making.
• Assist in budget tracking and reporting, including quarterly and annual projections related to operational needs (supplies, training, and equipment).
• Support safety and self-inspection processes at designated Federal locations, including planning, documentation, and coordination.
• Coordinate office support services, including equipment repair, custodial needs, and technical support in collaboration with regional staff.
• Manage physical and electronic records and filing systems, ensuring data accuracy and accessibility.
• Interpret and apply federal policies and procedures; conduct research and provide clear, actionable guidance to internal stakeholders.

Qualifications:

• Bachelor’s degree or equivalent.
• 5+ years of experience in business operations, administrative management, or program support, preferably in a federal environment.
• Strong understanding of federal travel systems (DTS), inventory control, and budget management processes.
• Excellent written and verbal communication skills, with the ability to brief leadership and collaborate across diverse teams.
• Proficient in Microsoft Office Suite and federal systems for travel, logistics, and recordkeeping.
• Ability to prioritize and manage multiple high-impact tasks in a fast-paced, mission-driven environment.

Clearance:

• Active TS / SCI Clearance
  
  

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Cybermedia Technologies management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position. Cybermedia Technologies share a passion for delivering ethical service, innovation, and a commitment to results. Cybermedia Technologies is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).Please note: Candidate(s) may be required to go through pre-employment screening.

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

• Paid vacation & Sick leave

• Health insurance coverage

• Career training

• Performance bonus programs

• 401K contribution & Employer Match

• 11 Federal Holidays