Junior Business Operations Analyst 3

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 We are seeking a detail-oriented and proactive Junior Business Operations Analyst 3 to support day-to-day operations within a dynamic federal environment.

About this role:

This position requires a combination of administrative, logistical, and analytical support capabilities. The ideal candidate will be experienced in handling sensitive documentation, coordinating office functions, and interacting across multiple departments and stakeholders, including senior leadership.

Location:

• Hanover, Maryland and Multiple locations across United States.

Key Responsibilities:

• Manage and maintain both electronic and physical records and files, ensuring accurate data collection and entry.
• Oversee daily office operations, including resolving inventory concerns, replenishing supplies (e.g., printer paper, shredder maintenance), and managing Automated Data Processing (ADP) inventory and office equipment.
• Act as the primary or alternate point of contact for various administrative programs, including travel card coordination, building access and ID badges, roster maintenance, copier programs, asset distribution, vehicle assignments, training programs, and personnel actions related to non-government hiring and employee retirements.
• Interpret and apply DoD and DCSA policies and procedures using research and critical thinking skills, and effectively communicate information both orally and in writing.
• Provide phone and front desk coverage for the designated Division, Directorate, or Office, as needed.
• Support business operations for GG-15 Region Mission Directors (RMDs), Deputy RMDs, and field supervisors/managers, including managing calendars, scheduling and booking travel, and preparing official correspondence such as letters, memos, interoffice communication, metrics, staff summaries, and sensitive/classified reports.
• Assist in the creation and submission of time and attendance reports.
• Use spreadsheets to monitor deadlines, manage workload and facility assignments, and track customer service requests.
• Regularly interact with other DCSA offices, departments, and external government agencies, as appropriate.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 2 years in a business operation, program support, or administrative role.
• Strong oral and written communication skills.
• Proven ability to work independently and manage multiple priorities in a high-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with data entry and document management systems.
• Strong attention to detail, organizational skills, and critical thinking abilities.
• Experience supporting executive-level leadership and interacting with internal/external agencies is a plus.

Clearance:

• Active Secret Clearance.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Cybermedia Technologies management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position. Cybermedia Technologies share a passion for delivering ethical service, innovation, and a commitment to results. Cybermedia Technologies is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).Please note: Candidate(s) may be required to go through pre-employment screening.

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

• Paid vacation & Sick leave

• Health insurance coverage

• Career training

• Performance bonus programs

• 401K contribution & Employer Match

• 11 Federal Holidays