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Beneficiary QA & Training Specialist

Remote

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 

We are seeking to hire a Beneficiary QA & Training Specialist to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The Beneficiary QA & Training Specialist is responsible for planning and conducting training for staff and Employment Network (EN) personnel, supporting the onboarding of new team members, and monitoring call and operational quality assurance within the program. This role develops and delivers training sessions, materials, and job aids to ensure staff and EN participants are knowledgeable about program processes, procedures, and standards. The Specialist also assists with new hire orientation and onboarding activities, supporting seamless integration into the team. In addition, the position monitors calls and operational activities, conducts quality assurance reviews, and provides feedback or recommendations to enhance service quality and compliance. 
Duties and Responsibilities:


•    Conduct training sessions for staff and EN personnel on program policies, procedures, and systems.
•    Develop and update training materials, guides, and job aids as needed.
•    Support onboarding and orientation activities for new hires, ensuring smooth integration.
•    Monitor inbound and outbound calls and review operations for quality assurance.
•    Perform call monitoring and operational quality reviews, documenting findings and providing recommendations for improvement.
•    Provide feedback and coaching to staff to support ongoing development and quality improvement.
•    Ensure all training and quality processes comply with program guidelines and standards.

Requirements: 

•    Bachelor’s degree with 0–2 years of relevant experience, or High School diploma/GED with 6–8 years related experience.
•    Experience in delivering training and supporting onboarding in a professional setting.
•    Skilled in monitoring and evaluating customer service or operational activities for quality assurance.
•    Strong verbal and written communication abilities.
•    Attention to detail and strong organizational skills.
•    Ability to develop, revise, and present training and guidance materials.
•    Proficient with common office technology and communication tools.
•    Experience in a government or customer service environment preferred.

 

 

Must be able to obtain and maintain a SSA Public Trust Clearance

 

 

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

  • Paid vacation & Sick leave

  • Health insurance coverage

  • Career training

  • Performance bonus programs

  • 401K contribution & Employer Match

  • 11 Federal Holidays

 

 

 

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