Technical Customer Success Manager

About Cybrid

We’re building a new way for businesses to move money because the old systems are broken. For decades, international payments have been slow, expensive, and trapped in legacy infrastructure. In 2025, stablecoins went mainstream because they finally made "instant” a reality—but for most businesses, they still need help to adopt them.

That’s why we built Cybrid. Our mission is to make it effortless for businesses and consumers to use stablecoins and the digital assets of tomorrow. We provide simple APIs that let fintechs, banks, and enterprises plug into stablecoin infrastructure instantly. Our platform handles the heavy lifting—security, compliance, and banking connections—so our customers can move money globally in minutes.

We’re growing fast and we need your help. We are led by 2x founders who have built and scaled global fintech platforms before, so we know what it takes to build for the long term. We recently raised a $10M Series A to accelerate our mission, and we’re already helping businesses settle payments in 150+ countries at a fraction of the traditional cost.

Stablecoins are the future of the financial internet. We’re building the tools to make that future accessible to everyone.

We are a fast-scaling team of builders and problem-solvers who operate with a clear set of principles:

• Empower Every Customer: Their success is our benchmark.
• Innovate with Purpose: Solving real-world friction, not just building for "new."
• Rise to the Challenge: We lean into the hardest problems in fintech.
• Deliver Quality, On Time: Precision and speed are non-negotiable.
• Act with Integrity: Trust is our currency.
• Debate, Decide, and Execute: High-friction ideas, high-alignment execution.

If you’re ready to supercharge the future of global finance, you’re in the right place.

The Opportunity

We’re looking for a Technical Customer Success Manager to help our partners from “live” to “scaled.”

You won’t just be a point of contact—you’ll be a technical partner. You’ll work closely with fintechs and enterprises post-go-live to ensure they’re successfully using Cybrid’s platform, maximizing value, and expanding over time.

You’ll sit at the intersection of Product, Engineering, and Growth—owning the ongoing customer relationship and helping shape how we scale customer success across our platform.

This is a remote role open to candidates across Canada and the U.S., with a preference for EST-based candidates to support team and customer collaboration.

What You’ll Do

Technical Partnership & Problem Solving

• Act as a technical advisor—helping customers navigate APIs, payment flows, and platform capabilities
• Troubleshoot issues across integrations, webhooks, and ledgering systems in partnership with Engineering
• Partner with onboarding/implementation to ensure a smooth handoff once customers go live

Drive Adoption & Account Growth

• Own a portfolio of customers post go-live, ensuring strong adoption, retention, and expansion
• Run regular MBRs/QBRs focused on outcomes, usage, and growth opportunities
• Identify opportunities for customers to expand into new rails (stablecoins, instant payments, cross-border)

Customer Enablement & Training

• Educate and train customers on how to best use Cybrid’s platform and capabilities
• Ensure customers are maximizing value as they scale, not just maintaining usage
• Create and deliver resources (guides, walkthroughs, sessions) that improve customer self-sufficiency

Be the Voice of the Customer

• Synthesize feedback across your portfolio to influence Product, Marketing, and Engineering priorities
• Surface patterns in usage, challenges, and opportunities to improve the platform and experience

Scale the Function

• Build playbooks, account management frameworks, and workflows that allow us to scale efficiently
• Leverage AI and automation to manage your portfolio effectively and proactively

What You Bring

• A technical foundation with a customer-first instinct: You have a background in software engineering or computer science, but discovered your real passion is being the technical bridge between product and customer - helping them go live faster, resolve issues, and unlock more value over time.
• Driven to grow: You measure success by customer outcomes - go-live speed, adoption, transaction volume - and you're motivated by expanding accounts. You've worked against expansion targets before and are comfortable with variable comp tied to portfolio growth.
• Strong account management instincts: You know how to drive adoption, build trust, and grow relationships over time.
• A builder mindset: You're comfortable with ambiguity and prefer creating systems over following them.

Required Experience

• 4+ years in a customer-facing role in Customer Success, Technical Account Management, or Account Management within an API-first environment
• A computer science or software engineering degree (or equivalent hands-on engineering experience) - you can read code, speak credibly with engineering teams, and troubleshoot technical integrations
• Experience in fintech, payments, banking infrastructure, or digital assets
• Proven ability to manage and grow a portfolio of customers, including running QBRs/MBRs and driving adoption
• Experience partnering with technical stakeholders across product, engineering, and marketing
• Experience in a high-growth startup environment, contributing to process or function scaling
• Consistent use of AI tools to improve efficiency, prioritize work, and manage a customer portfolio

Nice to Have

• Direct experience with stablecoins, crypto, or Web3 financial infrastructure

About The Role

This is a newly created role and does not backfill an existing position. We have a preference for candidates based in Toronto, Ottawa, or Miami, though we remain open to strong candidates in other locations. Cybrid’s team uses automated tools and artificial intelligence throughout our recruiting process, including for note-taking during interviews and to support the review of take-home exercises.

The base salary range for this role is: Canada: CAD $95,000 – $125,000 | United States: USD $85,000 – $115,000. Compensation will be based on your experience, skills, and the unique strengths you bring to the team. We take a thoughtful approach to levelling and internal equity when determining offers.

The Process

At Cybrid, our interview process is designed to be transparent, efficient, and thorough, moving from an initial HR alignment call through a hiring manager deep-dive and cross-functional stakeholder reviews to ensure we find the perfect balance of technical expertise and culture fit.

These are the steps in our hiring process:

1. Pre-Screen Interview with a member of our Talent team (Virtual)
2. Hiring Manager Interview (Virtual)
3. Cross-functional Team Member Interview (Virtual)
4. Founder Interview/Final Interview (On-site in Toronto or Ottawa)

Why Join Cybrid

• 🤝 Build with Fintech Pioneers: People join Cybrid to build alongside pioneers who have shaped how millions of people move money. Our DNA is a rare blend of high-stakes security, AI-lending, and global financial technology.
• 🌱 High Velocity ​​Career Growth: Own your domain and have the opportunity to grow your career by taking on real responsibilities and making an impact as we continue to scale quickly.
• 💰 Equity Ownership: We’re a Series A, VC-backed company, and we believe in shared success. We offer employees equity in Cybrid, ensuring you have a real stake in the future we are building together.
• 🏥 Comprehensive Wellness: Your well-being is our priority. Our benefits plan includes company-paid medical, dental and vision benefits, employee-paid LTD coverage, and curated wellness perks so you can perform at your best.
• 🏝️Flexible Time Off (Unlimited PTO): We trust our team to manage their impact. Our policy includes unlimited vacation and sick days so you can stay refreshed and focused.
• 🏦 Invested in Your Future: RRSP matching in Canada and 401(k) matching in the USA.
• ✨ $1,000 Spending Account: HSA or LSA, allocated your way. Your perks, your call (Canada only).
• 💻 Best-in-Class Equipment: We equip every team member with a MacBook. Reliable, intuitive, and built to work seamlessly across your workflow.

At Cybrid, we’re building an inclusive team.
We believe diverse perspectives make us stronger and spark better ideas. We welcome people of all backgrounds, regardless of race, gender, age, religion, identity, or anything else that makes you, you. If you need any accommodations during the interview process, just let us know and we’re happy to offer them. Our team is also here to answer any questions you might have about interviewing, onboarding, or how we work together as a growing startup.

At Cybrid, we use a variety of AI tools as part of our interview process. These tools support our evaluations but are only one component of how we assess candidates— all final hiring decisions are made by our team.

As part of the hiring process, the selected candidate will also be required to complete a background check. Employment with Cybrid is conditional upon successfully completing this step.