Manager, Pre and Post Sales Engineering

At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Pendo, AirBnb, and GoFundMe. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community.

As the Manager of Pre and Post Sales Engineering at Cypress.io, you will lead the small but mighty teams that power both pre-sales and post-sales technical engagements. You’ll manage and mentor a team of Sales Engineers and Technical Account Managers responsible for delivering technical value across the customer lifecycle, from discovery to adoption and long-term success. 

Especially as the team scales, you’ll play a visible role in deals to model strong customer-facing execution, expand coverage across our opportunities, and ensure we’re tightly aligned with Account Executives to lead product demos and QBRs. You will shape the strategy, performance, and professional development of your team while ensuring that Cypress customers receive a consistent, high-quality experience aligned with our value proposition.

Responsibilities:

• Lead, mentor, and grow a team of Sales Engineers (pre-sales) and Technical Account Managers (post-sales)
• Develop scalable processes and content for technical demos, POCs, onboarding, and account success plans
• Maintain fluency in Cypress products and industry trends to guide the team and advocate for customer needs
• Partner cross-functionally with Sales, Product, Marketing, and Support to align with revenue goals and customer success metrics. Including escalation product gaps, risks, and opportunities identified through customer interactions.
• Monitor and optimize team performance against KPIs including demo quality, trial conversion, onboarding effectiveness, and account expansion

Required Skills and Requirements:

• Proven experience managing or leading SE, SC, TAM, or CS teams
• Operational mindset with experience building and scaling GTM programs
• Ability to coach others on effective technical communication and value selling
• Technical proficiency in JavaScript, web development, and related tools
• Clear written and verbal communicator who can influence internal stakeholders and customers
  
  

Preferred Skills and Requirements:

• Experience at a high-growth SaaS company 
• Background in both pre-sales and post-sales motions
• Familiarity with frontend frameworks (React, Angular, Vue) and testing tools
• Experience with Salesforce, Outreach, Gsuite
• Strong understanding of modern web application architecture, testing practices, and DevOps/CI pipelines.  Familiarity with GitHub, and CI/CD platforms like CircleCI or GitHub Actions.

Compensation: $140,000 base salary; $60,000 Commission ($200,000 OTE)

#LI-Remote

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.