Mid-Level CMDB Administrator (multiple openings)

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

The Mid-Level CMDB Administrator is responsible for assisting in the development, management, and maintenance of the Configuration Management Database (CMDB) within the organizations ITIL framework.

Duties and Responsibilities:

• Configure and deploy ServiceNow Discovery across multiple networks to ensure comprehensive asset and service visibility.
• Implement and optimize Cloud Discovery to capture multi-cloud infrastructure components.
• Prepare and configure Service Mapping, ensuring application services are accurately represented in the CMDB.
• Fine-tune Identification and Reconciliation Engine (IRE) rules to prevent duplicate CI records and improve data integrity.
• Collaborate with stakeholders to define discovery schedules, credential requirements, and best practices.
• Troubleshoot and resolve discovery issues, ensuring proper data ingestion into the CMDB.
• Work with ITSM and CMDB teams to improve data accuracy and maintain alignment with ITIL best practices.
• Provide documentation and knowledge transfer to internal teams.
• Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Bachelor’s Degree and 3+ years of relevant experience or
• Associate’s Degree and 5+ years of relevant experience or
• High School Degree and 8+ years of relevant experience
• Hands-on experience with ServiceNow Cloud Discovery (AWS, Azure, GCP)
• Strong understanding of Service Mapping principles and data modeling
• Experience configuring and optimizing IRE rules for CI reconciliation.
• Strong scripting skills (PowerShell, Python, or JavaScript) for automation and troubleshooting.
• Active TS/SCI clearance

Knowledge, Skills and Abilities:

• Ability to successfully obtain CI Poly
• Knowledge of network protocols, IP addressing, and infrastructure components.
• Ability to analyze and interpret large datasets within the CMDB.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Strong analytical and troubleshooting skills.
• Ability to learn quickly and work collaboratively in a team environment.
• Preferred - ServiceNow Certified System Administrator (CSA) or working towards a CMDB/Discovery certification.
• Preferred - Experience with ITSM and ITOM modules in ServiceNow.
• Preferred - Exposure to cloud platforms (AWS, Azure, GCP).
• Ability to think critically and solve complex issues
• Ability to work with other teams and stakeholders to ensure mission success

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $75-85k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.