Back to jobs
New

Cloud Operations Support Engineer

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Cloud Operations and Customer Support Team Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Operations and Customer Support Team Lead joining our team to support our intelligence customer in Springfield, VA. 

Pipeline position for expected work.

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT TEAM LEAD WILL MAKE AN IMPACT

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing leadership in operational integration and overseeing the delivery of operations services to our clients. You’ll play a critical role in maintaining and improving our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

  • Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
  • Provide strategic leadership to enhance team performance and service delivery.
  • Optimize operational processes and methodologies for efficiency.
  • Deliver outstanding technical support and customer service, responding to and resolving issues promptly.
  • Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
  • Monitor applications to identify and address performance or availability issues.
  • Continuously assess application infrastructure for scalability and performance improvements.
  • Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

  • Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
  • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

  • Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
  • Proficiency in AWS cloud services and infrastructure management.
  • Strong troubleshooting and problem-solving abilities.
  • Experience delivering customer-focused technical support.
  • Solid understanding of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
  • Excellent communication and teamwork skills.
  • DoD 8140 IAT Level II compliance or higher is required.

Location: Springfield, VA 

US Citizenship Required       

Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $140-160k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
  • D2 is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.

 

Create a Job Alert

Interested in building your career at D2 Consulting? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in D2 Consulting’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.