Back to jobs
New

Account Manager

Rochester

We are looking for an energetic Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.

 

The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.

 

Responsibilities:

  • Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
  • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
  • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
  • Project Management and problem solving to drive outcomes inter-departmentally for the customer
  • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
  • Be able to provide product expertise across our full service offering
  • Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
  • Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
  • Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
  • Ability to support new product installations or new program implementations at a customer site  
  • Support strategic customer meetings to communicate best practices, business results and successes
  • Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

 

Requirements:

  • 7+ years of industry experience
  • Strong relationship building skills
  • Hospital services or related service industry experience highly desirable
  • Excellent verbal and written communication skills
  • Strong presentation skills with value based selling confidence
  • Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Remote Salary Pay Range

$90,000 - $130,000 USD

 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.
 
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Daniels Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...