Job Application for Tier 1 Help Desk Technician at Dark Wolf Solutions

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Dark Wolf is seeking a Help Desk Technician to join our team and play a crucial role in our IT operations and end-user support. The technician will be responsible for assisting users with seamless onboarding onto our internal onboarding platforms and providing essential Tier 1 technical troubleshooting. This role requires familiarity with standard operating systems, basic networking, and customer service best practices. Depending on the level, individuals in this role may perform under supervision, collaborate on complex support tasks, or lead high-impact user-experience initiatives.

Key Responsibilities:

Supporting the onboarding of new users onto our platforms and internal systems under supervision.
Assisting in performing basic troubleshooting for software, hardware, and account access issues.
Collaborating with team members to document, track, and route user issues using standard IT ticketing systems.
Gaining hands-on experience with access management, platform administration, and basic system diagnostics.
Learning and assist in creating and maintaining technical documentation and knowledge base articles for common end-user questions.

Qualifications:

2+ years of experience in technical support, customer service, or a related IT role.
High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline preferred).
DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (e.g., Windows, macOS).
Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue tracking, and ticket routing workflows.
Hands-on exposure to basic platform administration, user access management, and account provisioning.
Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.
Demonstrated ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.
Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.
Must be a US Citizen holding an active Secret security clearance (Top Secret clearance preferred.)

The estimated salary range for this position is $60,000.00 - $90,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Voluntary Self-Identification: For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Dark Wolf Solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender:

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Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Dark Wolf Solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Are you Hispanic/Latino?

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Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Autism; Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS; Blind or low vision; Cancer; Cardiovascular or heart disease; Celiac disease; Cerebral palsy; Deaf or hard of hearing; Depression or anxiety; Diabetes; Epilepsy; Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome; Intellectual disability; Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS); Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression. Disability Status:

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Dark Wolf Solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Are you Hispanic/Latino?

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Tier 1 Help Desk Technician

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