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Head of Commercial Operations

Remote - United States

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The SVP of Commercial Operations leads support functions essential to the productivity of a 30+ person sales team.  These include planning, reporting, sales process optimization, sales training, sales program implementations, RFP project management, Salesforce.com, data system support, account set-up, and digital marketing automation. The SVP, Commercial Operations also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the supported sales organization.

You Will:

  • Create a data-driven revenue operations function to ensure Lead a team of support staff of 7 commercial operations personnel including salesforce administrators, sales engineer, proposal writer, and financial analyst.
  • Coordinate planning activities with other functions and stakeholders within the organization.
  • Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement.  Assist sales management in understanding process bottlenecks and inconsistencies.  Facilitate an organization of continuous process improvement.
  • Maintain high levels of quality, accuracy and process consistency in the commercial operation team.
  • Work closely with internal departments to troubleshoot issues and resolve problems and identify system and/or process improvements.
  • Communicate action items and follow up to management to ensure assignments are completed on time.
  • Assist Finance, Legal, Operations and Sales leadership as needed.
  • Manage implementation and/or modification of enabling technologies, including CRM. Monitor sales organization’s compliance with required standards for maintaining CRM data.  Advise sales leadership on how to optimize the effectiveness of technology investments.
  • Coordinate training delivery to sales, sales management, sales support personnel and other stakeholders as well as aid in end-user application support and participate in training sessions as needed.
  • Accountable for the thorough implementation of sales organization-impacting initiatives and achievement of strategic objectives defined by company leadership.
  • Responsible for the efficient allocation of technology, support and training resources impacting the sales organization.
  • Support Finance with sales incentive compensation administration on an as-needed basis.
  • Accountable for accurate and on-time reporting essential for Sales Leaderships as well as Finance, Professional Services, Contract Administration, and Organization Leadership.

What You Will Bring to the Table: 

  • Ability to organize, multi-task and carry-on active procurements while simultaneously receiving incoming requests.
  • Ability to work with varying seniority levels, including executive staff, directors, sales and operations.
  • Ability to stay focused and willingness to adjust to frequently changing processes.
  • Excellent customer service.
  • Clear written and verbal communications.
  • Detail oriented with strong organizational, prioritization and interpersonal skills.
  • Knowledge and experience with relevant software applications (Microsoft Office suite, Salesforce.com, SpringCM, Cognos).
  • Ability to develop trusted relationships with internal team members.
  • Ability to hold others accountable for following processes to drive program accuracy and compliance.
  • High level of initiative and drive to identify process inefficiencies, problem solve and propose resolution.
  • Flexibility with schedule during peak sales processing periods.
  • Self-starter.

 

#LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets.

The estimated total cash compensation range for this role is:

$246,000 - $290,000 USD

The estimated base salary range (not including bonus/commission) for this role is:

$197,000 - $232,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

 

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