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Key Account Liaison

Remote - United States

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

If you are passionate about helping to build a high performing finance function in a growth-oriented Healthtech business with a deeply compelling mission, this is the job for you.  

The Key Account Liaison is responsible for providing dedicated billing support to premier accounts, ensuring accurate and timely invoicing, resolving billing discrepancies, and delivering an exceptional customer experience. This role requires a detail-oriented professional with strong analytical, problem-solving, and communication skills to manage complex billing requirements and maintain strong relationships with Strategic Account Mangers and clients. 

You Will Bring to the Table:  

Billing & Invoicing: 

  • Oversee billing processes for premier accounts, ensuring invoices are accurate, complete, and aligned with contract terms. 

Review and validate billing data, including contract pricing and adjustments. 

  • Ensure timely invoice generation  

Revenue Share & Reimbursements: 

  • Oversee revenue share reimbursements to clients, ensuring correct calculations and timely payments. 
  • Verify revenue share setup and ensure compliance with contractual terms. 

Account Management & Client Support: 

  • Act as the primary billing point of contact for premier accounts, addressing inquiries and providing resolution for billing-related concerns. 
  • Work closely with sales, finance, and operations to ensure seamless billing processes and client satisfaction. 
  • Provide proactive account support by identifying potential billing issues and recommending solutions. 

Contract Governance & Compliance: 

  • Ensure billing and revenue share processes adhere to contractual terms and company policies. 
  • Review and interpret contracts to confirm correct pricing and billing methodologies. 

Cross-Functional Collaboration: 

  • Work closely with Accounts Payable to track payment statuses and resolve outstanding reimbursements. 
  • Partner with Sales, Strategic Account Managers, Legal and Operations to resolve client account discrepancies and ensure billing aligns with contractual agreements. 

Process Improvement & Reporting: 

  • Identify and implement process improvements to enhance billing efficiency and accuracy. 
  • Generate and analyze billing reports to track trends, identify discrepancies, and support decision-making. 
  • Coordinate with IT teams to troubleshoot system issues affecting billing data and workflow efficiency. 

Qualifications: 

Education: Bachelor’s degree in business, Finance, or related field preferred. 

Experience: 5+ years of billing or finance experience, preferably supporting high-profile or complex accounts. 

Skills: 

  • Strong Excel skills, including proficiency in pivot tables, VLOOKUP, formulas, and data analysis. 
  • Strong analytical and problem-solving abilities. 
  • Excellent verbal and written communication skills. 
  • Proficiency in billing systems, ERP platforms (e.g., NetSuite), and Salesforce. 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • High attention to detail and accuracy. 
  • Strong customer service orientation with the ability to manage high-priority accounts effectively. 

Preferred Qualifications: 

  • Experience working with premier or key accounts in a corporate setting. 
  • Familiarity with healthcare billing, revenue share reimbursements, and contract pricing. 
  • Experience working cross-functionally with AP, Finance, and IT teams. 
  • Ability to manage multiple priorities and meet strict deadlines. 
  • This position plays a critical role in ensuring premier accounts receive exceptional billing support, managing revenue share reimbursements, ensuring contract compliance, and collaborating across departments to resolve account-related issues efficiently. 

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$68,000 - $75,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

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Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis.

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