Bilingual Enrollment Specialist

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. 

Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark emerged from Healthcare Foundry, a platform dedicated to creating purpose-built, technology-enabled healthcare organizations. Daymark Health is backed by Maverick Ventures.

Your Role:  Driving Patient Enrollment and Engagement

As the first Enrollment Specialist at Daymark Health, and as a member of our initial team, you will be the first point of contact for prospective patients, playing a pivotal role in growing our patient base and helping individuals understand the value of our services. You will engage with patients over the phone, educate them on the benefits of joining Daymark’s program (at no cost), and guide them through the enrollment process. You will be instrumental in connecting patients to their dedicated care teams, ensuring they receive personalized support tailored to their needs.

What Success Looks Like

Within your first three months, you will be able to: 

• Make 60+ outbound calls daily to introduce Daymark’s services, build relationships, and enroll patients into our program.
• Engage patients with empathy by actively listening to their needs, answering their questions, and building trust through genuine, supportive interactions.
• Surface patient goals and priorities, gathering insights that help our care team tailor support and resources effectively.
• Welcome new patients and caregivers, clearly explaining Daymark’s care navigation process and the array of resources available.
• Manage inbound communications, acting as the first point of contact for phone calls and emails, triaging inquiries, and connecting patients with providers when necessary.
• Obtain patient consent and complete enrollment surveys, escalating urgent needs according to Daymark’s protocols.
• Achieve and exceed performance goals, participating in coaching sessions and applying feedback to refine your approach.

WHAT WE ARE LOOKING FOR 

• Sales and Outreach Experience: Ideally, you have 2+ years of experience in sales, healthcare call centers, the front office of a doctor’s office, or other patient-facing roles at healthcare startups. You’re confident in your ability to communicate effectively and influence others.
• Tech-Savvy: Comfortable with Slack, Zoom, Microsoft Office, and EHR systems, you leverage technology to engage patients and streamline your work.
• Action-Oriented: You don’t wait for direction; you prioritize tasks, take initiative, and address urgent needs immediately.
• Relationship Builder: You have a knack for building rapport quickly and can connect with diverse populations, including healthcare providers, clinical staff, patients, and their families.
• Metrics-Driven: You are focused on achieving and exceeding your daily, weekly, and monthly targets, continuously optimizing your approach to reach and surpass your goals.
• Effective Communicator: You listen intently, understanding patient concerns and responding with clarity and empathy to build trust and rapport.
• In-Office Presence: This role is based in our Rhode Island office. You’re ready to engage with our team and patients on-site, creating a collaborative and results-oriented environment.
• Bilingual: you must be fluent in Spanish and comfortable speaking with patients about their diagnosis in Spanish as well. 

Why Join Us?

At Daymark Health, you’ll be at the forefront of transforming cancer care by helping patients access life-changing support and resources. You’ll have the opportunity to grow within an innovative, mission-driven organization that values proactive, results-oriented team members. If you’re passionate about healthcare, thrive in a dynamic environment, and are motivated by achieving goals and a substantial bonus opportunities, we want to hear from you.

Apply today to become a key player in Daymark Health’s growth and impact