Clinical Operations Associate

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. 

Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark emerged from Healthcare Foundry, a platform dedicated to creating purpose-built, technology-enabled healthcare organizations. Daymark Health is backed by Maverick Ventures.

About the role

At Daymark, an Operations Associate is a critical, cross-functional role supporting the daily execution and continuous improvement of our core clinical and business operations. Reporting to the VP of Clinical Operations, you will work closely with Operations, Product, the Care Team, and Daymark’s Leadership to ensure operational excellence across the patient journey. This is a high-impact position for someone who thrives in fast-paced environments, enjoys working with data, and is excited to roll up their sleeves to drive improvements across the organization. Roughly 25% of this role may involve supporting company-wide initiatives such as fundraising and investor operations.

You’ll help build out new workflows in Salesforce and create performance reports using tools like Google Sheets and SQL. This is a unique opportunity to gain hands-on experience across all facets of a healthcare startup, contribute meaningfully from day one, and grow alongside an ambitious, tenured team.

What you’ll do

Within your first 3 months you will:

• Learn the ins and outs of the business: our mission, care model, key operational drivers, and team structure.
• Shadow core teams to understand workflows related to enrollment, patient intake, visit flow, and care coordination.
• Begin gathering operational and product usage data to support light analysis and performance tracking.
• Collaborate with the Product and Clinical Operations teams to identify early improvement opportunities.

Within your first 6 months:

• Surface care model insights across core workflows such as how patients find us, how consistently we’re leveraging documentation templates, standard workflows, and where communication gaps may exist.
• Evaluate care delivery processes and begin identifying where documentation or compliance is falling short—and how to improve it.
• Start observing the care model in action and conducting light process interviews with the team to understand bottlenecks and pain points.
• Understand where data lives, how to access it, and how to analyze it across a variety of platforms (e.g., Salesforce, Google Sheets, Excel, and SQL).

Within your first year:

• Own and manage the Care Model Playbook: keep it up-to-date, reflect reality as our care model evolves, and refine documentation and visuals to ensure clarity and consistency.
• Take the lead on small- to medium-sized process improvement initiatives, particularly those that streamline enrollment and care coordination.
• Continue gathering insights through team observations and interviews and translate those into process or product recommendations.
• Partner with Product to support Product Ops tasks, including feature adoption monitoring and feedback loops.
• Provide leadership with regular operational insights and help ensure we’re continuously learning and improving how care is delivered.
• Broaden your impact by contributing to special projects across the organization like product operations, growth support, and fundraising.

What leads to success

• Local. You’re based in Boston, MA or Providence, RI and are comfortable traveling to Providence 2-3 days per week, as needed.
• Experience. 2+ years of experience in operations or consulting, healthcare delivery experience is not necessary but would be helpful and startup experience is a major plus. 
• Analytical skills. You’re excited to dig into spreadsheets, pull insights, and use data to tell stories that drive action. You know how to use Excel, SQL, Tableau, etc. to do great work. 
• Operational mindset. You’re constantly thinking about how to make systems and workflows run more smoothly. You’re familiar with Trello and Asana to help manage your projects. 
• Proactive and adaptable. You take initiative, handle ambiguity well, and thrive in a fast-paced, ever-evolving environment.
• Collaborative communicator. You build strong relationships across functions and value clear, consistent communication.
• Product-ops thinker. You understand how product and operations intersect, and contribute meaningfully to shaping and improving internal tools.
• Curious and resourceful. You figure out how things work, aren't afraid to ask questions, and use both data and conversations to form a clear picture.
• Detail-oriented and organized. You keep documentation clean, up-to-date, and aligned with how things actually happen on the ground.
• Mission alignment. You’re passionate about transforming oncology care through value-based models. You care deeply about improving outcomes and access for patients while lowering costs across the system.

Compensation will vary based on the candidate's experience and ability:
$65,000-$75,000