Customer Solutions Engineer, Philippines

About Us 

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week. 

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

Location: Philippines (remote) 

About the Role

We're looking to add a new team member to our growing Customer Solutions Engineering team in the Philippines. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you. Please note that employees in this role may be required to work overnight shifts and on Philippine holidays. 

What You'll do 

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas

• Build and deepen your technical expertise across dbt products, with a focus on dbt Cloud and new capabilities such as Fusion
• Support customers through tickets, email, and video, managing issues from quick questions to complex technical challenges while upholding Support SLAs
• Own customer issues end to end: troubleshoot, reproduce, and deliver fixes or high‑quality, reproducible escalations with clear impact statements
• Clarify customer goals and context before proposing solutions to ensure accurate, durable outcomes
• Contribute documentation and enablement that are technically accurate, easy to understand, and scalable
• Actively coach and mentor teammates, raising the bar for technical quality and customer experience
• Develop advanced knowledge in areas like platform architecture, administration, and integrations relevant to dbt products
• Pursue professional growth with a clear development plan and manager support

What You'll Need

• 3+ years in technical consulting, advanced support, or software development within a SaaS environment
• Strong SQL troubleshooting and comfort with templating languages such as Jinja or Liquid
• Experience with YAML and JSON configuration and interpreting network requests
• Hands-on experience with REST APIs and token-based authentication
• Demonstrated ability to produce precise, reproducible escalations with clear actual vs. expected outcomes
• Excellent written and verbal communication for clear customer updates and crisp internal handoffs
• Customer mindset with the discipline to clarify goals and constraints before proposing solutions

What Will Make You Stand Out

• Practical experience supporting or using dbt products, especially dbt Cloud and new capabilities such as Fusion
• Understanding of Single Sign-On and SAML implementations, particularly with Azure AD or Okta
• Familiarity with CI/CD workflows and tools such as GitHub, GitLab, or Azure DevOps
• Working knowledge of Snowflake or BigQuery access models and roles
• Observability experience with tools like Datadog and comfort working with logs and metrics
• Code review experience and a strong bias toward documentation quality and reproducibility
• Experience as an Incident Commander, especially in scenarios with high business impact

Remote Hiring Process 

• Interview with a Talent Acquisition Partner 
• Interview with Hiring Manager
• Technical Task
• Three Team Interviews (1:1s) that cover the following:
  • Handling Customer Objections and Avoiding Burnout
  • Managing High-Pressure Situations and Writing Things Down
  • Feedback and Collaboration

Benefits

• Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance
• Healthcare: Comprehensive medical, dental, and vision coverage for you and your eligible dependents
• Life & Disability Protection: Coverage aligned with local employment standards
• Sick leave: Generous policy in line with local requirements, with additional flexibility for extended needs
• Paid caregiver and medical leave to support your personal or family health needs
• Retirement contributions: Participation in the Philippines' Social Security System (SSS), with employer and employee contributions
• Observed national holidays, with additional flexibility in time off planning
• Flexible monthly stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development

Compensation 

We offer competitive compensation packages commensurate with experience, including salary, RSUs, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.