Customer Account Manager

About Us 

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. 

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. 

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Reliable, high-quality data is the fuel that propels AI-powered data engineering.

• AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.
• We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.

dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

About the role:

As a Customer Account Executive, you will be responsible for retaining and expanding our commercial customer base and setting the continued groundwork for sales at dbt Labs. This role will be based in Dublin and will also be in office 4 days per week.

In this role, you can expect to:

• Own a portfolio of SMB and mid-market accounts with a dual focus: retention and growth
• Identify upsell and cross-sell opportunities and manage them through the full sales cycle
• Own the full sales cycle from lead to close for our customers
• Serve as the primary point of contact for your customers; understanding their goals and flagging risks early
• Help shape and iterate on the at-scale commercial motion; this is a new function and your input matters

You are a good fit if you:

• 2+ years of closing experience in technology sales, with a proven track record of exceeding annual targets
• Comfortable managing a high-volume book of business across SMB and mid-market accounts, with a retention and expansion quota
• Able to understand complex technical concepts and shape them into a consultative sale
• Have a passion for building and maintaining long term partnerships with your customer base 
• Excellent verbal, written, and in-person communication skills, you can engage anyone from an individual developer up to a CTO
• Organised and diligent to manage long, multi-threaded sales cycles across multiple stakeholder teams
• Comfortable operating in a fast-paced, ambiguous environment
• A collaborative teammate who cares about building an inclusive culture, not just hitting your number
• Experience with SQL or willingness to learn
• Based in Dublin and happy to be in the office 3-4 days per week

Compensation:

• Competitive Salary
• Equity Stake
• Benefits - dbt Labs offers:
  • • Unlimited vacation (and yes we use it!)
    • Pension Coverage
    • Excellent healthcare
    • Paid Parental Leave
    • Wellness stipend
    • Home office stipend, and more!

What to expect in the hiring process: 

• Interview with a Talent Acquisition Partner to align on the role and the skills and experiences we mutually value
• Interview with Hiring Manager
• Team Interviews (1:1s) with members of the Sales and Solutions Architecture team
• Project

#LI-LA1 #LI-Remote #LI-CA1

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.