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We’re looking for an Account Manager to help us grow one of our fastest growing avenues of our business, New Verticals.
In this role you will be in direct contact to some of the most valuable merchants that partner with DoorDash. You will be responsible for growing our grocery, convenience and liquor accounts - an exciting new avenue of our business! You will be a key contributor in the success of one of the fastest growing areas of our business. Most of all you’ll get the opportunity to work in a dynamic start-up environment. The best candidates will be self-motivated, entrepreneurial, and have exceptional interpersonal and relationship-building skills.
What you’ll do
- Grow the product line — be directly responsible for building and growing a book of business within the DoorDash Drive product line by driving the sales, adoption, and account management lifecycle
- Lead with a Merchant-First Approach — as the voice of your accounts, work closely with internal stakeholders from Product, Engineering, Operations, Support, and Marketing to solve key challenges for our partners and execute solutions to scale delivery for their business
- Own the relationship - As an Account Manager (New Verticals), you will own the overall relationship with our grocery, convenience and liquor merchants on an ongoing basis
- Successful partnerships - be responsible for success of your account portfolio by growing merchant revenue, analysing data to make recommendations and inform key decisions, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole.
About you
- Passionate - A passion for growing local businesses across small and medium sized enterprises
- Analytical - You are highly analytical and commercially minded, and are able to interpret data to make recommendations to internal and external stakeholders
- Collaborator - Outstanding stakeholder management skills and relational skills
- Autonomous - You are a self starter and a creative problem solver who enjoys a challenge
- Efficient - You are highly organised and efficient, and are able to stay on top of many tasks and priorities
- Driven - You are results focused, don’t get easily get ‘lost in the weeds’
- Adaptable - You thrive in a fast-paced, dynamic environment where no two days are ever the same; you are ready to dive right in!
About DoorDash
DoorDash is a technology company that connects customers with their favourite local and national businesses in the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive.
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