Platform Support Analyst

With a core belief that advertising technology can measurably improve the lives of patients, DeepIntent is leading the healthcare advertising industry into the future. Built purposefully for the healthcare industry, the DeepIntent Healthcare Advertising Platform is proven to drive higher audience quality and script performance with patented technology and the industry’s most comprehensive health data. DeepIntent is trusted by 600+ pharmaceutical brands and all the leading healthcare agencies to reach the most relevant healthcare provider and patient audiences across all channels and devices. For more information, visit DeepIntent.com or find us on LinkedIn.

What You’ll Do:

DeepIntent is seeking a Platform Support Analyst to join its growing team based in Pune, India. The Platform Support Analyst will report to the Sr, Platform Support Analyst. The Platform Support Analyst should be able to work in the EST time zone.

Responsibilities include:

• Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (client success, platform operations, analytics and sales)
• Monitor platform health; investigate and escalating issues
• Troubleshoot all platform applications, providing triage, resolution, or recommendations
• Experience and knowledge within SQL; understand concepts and must be able to write basic queries that can be used for data analysis and pulling reports 
• Manage incoming platform requests from internal users via JIRA tickets, Slack and emails
• Coordinate and assist in Product feedback sessions, assist with functional and technical documentation. 

Who You Are:

• Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/ or verification tools.
• Advanced experience in SQL (including understanding queries, and writing queries)
• Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations
• Strong critical thinking and problem-solving skills
• Willing to learn the technical and functional aspects of DeepIntent's platform
• Basic knowledge of HTML and JavaScript
• Ability to explain complex technical concepts to a less technical audience
• Desire to work in a rapidly growing and ever-changing environment 
• Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white glove service 
• Detail-oriented, well-organized, flexible and comfortable working independently
• Technical aptitude to learn new technologies

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.