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Senior Technical Solutions Manager

New York, New York

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. 

What You’ll Do
 DeepIntent is hiring a Sr Technical Solutions Manager to support our Helix product suite and lead the post-sale technical relationship for our analytics and data platforms across agency partners. This role is focused on onboarding, enablement, and ongoing client support, ensuring customers successfully adopt and operationalize DeepIntent’s solutions.

You will own the day-to-day post-sale experience, working closely with clients to onboard, train, troubleshoot, and optimize their use of analytics and data products. You’ll partner cross-functionally with Product, Engineering and Client Success to deliver a seamless client experience and drive long-term value.

This role is ideal for someone who thrives in a client-facing, execution-focused environment, balancing technical expertise with strong communication and operational rigor. Healthcare experience is required.

  • Own post-sale client communication and day-to-day account management for enterprise pharma and healthcare agency clients
  • Lead onboarding and training for analytics and data platform solutions
  • Provide hands-on support to clients, ensuring successful setup, adoption, and ongoing usage
  • Act as the primary point of contact for client questions, troubleshooting, and issue resolution
  • Develop deep product expertise and guide clients on best practices and workflows
  • Monitor account health, usage, and performance, proactively identifying areas for improvement
  • Maintain accurate account documentation and activity tracking in internal systems
  • Partner with Sales, Client Success, Product, and Engineering to ensure a cohesive client experience
  • Translate client feedback into actionable insights to improve products and processes
  • Identify opportunities for account growth and support renewal conversations with technical expertise
  • Contribute to building scalable processes, documentation, and best practices

Who You Are

  • 6+ years of experience in technical, client-facing roles such as Technical Account Management, Solutions Engineer or Customer Success
  • Proven experience owning post-sale relationships, including onboarding, training, and ongoing client support
  • Experience in the healthcare industry, with knowledge of HIPAA and data governance
  • Proficiency in SQL for data querying, validation, and analysis
  • Ability to troubleshoot technical issues and collaborate effectively with Engineering
  • Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
  • Highly organized with strong attention to detail and the ability to manage multiple accounts and priorities
  • Experience working with healthcare datasets (e.g., medical or pharmacy claims) and/or media and advertising data
  • Familiarity with pharmaceutical marketing use cases, including measurement and outcomes reporting 

 

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $145,000 -$160,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer an annual bonus plan and competitive benefits as well as many other company offerings.

We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits! 

Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits! 

Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.

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