Back to jobs

Technical Customer Success Manager

United States - Remote

Role Description: 

We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader.  This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform. 

Responsibilities:

As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership.

Mission & Account Ownership:

  • Serve as the primary post-sales success lead for assigned commercial accounts
  • Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders
  • Develop and execute mission-aligned success plans for our customers
  • Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes
  • Proactively identify adoption gaps, compliance risks, and expansion opportunities

Technical Advisory & Enablement:

  • Assist customers on Kubernetes-based platform architecture questions 
  • Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments
  • Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery
  • Troubleshoot complex deployment challenges in partnership with Engineering
  • Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust)

Growth & Expansion:

  • Identify mission renewals & expansion opportunities across our customer base
  • Drive deeper platform adoption across development teams

Success Metrics:

  • Platform adoption across mission programs
  • Renewal and expansion within assigned accounts
  • Time-to-operational capability
  • Customer health and satisfaction
  • Successful secure deployments in classified environments

The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions.

Preferred Experience and Qualifications:

 

  • Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments 
  • Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize mission outcomes 
  • Exceptional problem-solving and decision-making abilities, with a strategic mindset 
  • Experience transitioning mission value delivery from services to productized approaches
  • Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
  • Experience supporting business initiatives across functional areas to inform business strategy and evolution
  • Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
  • Experience operating in air-gapped or classified environments
  • Experience working with platform engineering teams
  • Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
  • Familiarity with open-source ecosystems

Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States. 

Remote - USA

$123,250 - $166,750 USD

Who We Are

Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.

What We Do

We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.

Who We Serve

Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.

What We Work On

  • Kubernetes
  • Cloud Environments (AWS/GCP and Azure)
  • Infrastructure-as-code (like Terraform/Pulumi)
  • Continuous Delivery and automation tooling
  • GitOps
  • Containers
  • CNCF projects and open source products and packages
  • Helm/Kustomize-Value Stream Mapping
  • Building and improving security delivery
  • Building Kubernetes and cloud native applications

Benefits Our Unicorns Enjoy

Health:

  • Medical/Dental/Vision
  • Premiums are 100% Company Paid
  • Health Reimbursement Account
  • Life Insurance
  • Disability Insurance

Financial:

  • 401k Retirement Plan
  • Company Stock Options
  • Home Office Budget

Leave:

  • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
  • Paid Parental Leave

Learning:

  • Reimbursement for approved trainings/subscriptions
  • Conferences (travel, lodging, and fees)

Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed. 

At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

CCPA DISCLOSURE

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Defense Unicorns’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.