Technical Support Specialist (Portuguese Speaking) | Netherlands

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

Degreed is looking for a Technical Support Specialist to join our Client Experience (CX) team in the Netherlands. In this role, you will engage directly with clients and their end-users, ensuring swift and effective resolution of technical issues while delivering an exceptional support experience. Your problem-solving skills and client-first approach will be key in shaping client satisfaction and retention.

This is a hybrid role reporting to the Manager, International Technical Support. It offers the opportunity to make a direct impact on the Degreed experience, contribute to process improvements, and grow within a dynamic, fast-paced environment.

Key Skills

• Professional fluency in Portuguese and English, with strong speaking, listening, reading, and writing skills
• Ability to quickly learn and support new software applications, adapting to changing priorities and client needs
• Strong active listening and problem-solving skills to effectively diagnose and resolve issues
• Clear and concise written and verbal communication, ensuring technical concepts are easy to understand for non-technical users
• Ability to manage conflicts and defuse frustration, maintaining a positive and professional approach in all client interactions
• Experience in handling multiple cases simultaneously, ensuring timely resolution and accurate documentation
• Strong attention to detail, ensuring accuracy in troubleshooting, documentation, and communication
• Empathy and patience in client interactions, ensuring users feel supported and valued
• Ability to work independently and collaboratively with cross-functional teams to enhance client support and product improvements

Key Responsibilities

• Provide technical support via phone, email, and chat, ensuring prompt issue resolution and a seamless client experience
• Document all technical issues and solutions, contributing to the Knowledge Centre with clear and comprehensive resources
• Analyze client issues, gather relevant data, and implement the best resolution tailored to their needs
• Identify cases requiring escalation and efficiently route them to upper-tier engineers or other CX resources
• Stay updated on product changes, system updates, and company processes to provide the most effective support
• Demonstrate empathy and patience, ensuring each client interaction builds trust and delivers a positive experience
• Collaborate with peers and cross-functional teams to improve support processes and contribute to continuous improvement initiatives
• Assist in onboarding and training new team members, sharing knowledge and best practices to foster team development
• Participate in a rotating weekend support schedule to ensure consistent client assistance
• Monitor and prioritize ticket queues, managing workload effectively while addressing urgent client needs
• Proactively anticipate client challenges, offering solutions and guidance before issues escalate
• Maintain a high level of accountability, ensuring a client-focused approach to every support interaction

Experience

• 2+ years of experience in a SaaS product environment
• 3+ years in technical customer service or help desk support
• Knowledge of APIs, integrations, and webhooks is required

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

💡 Accessibility & Accommodations

We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.

🔍 Fair Hiring Practices

In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

📄 E-Verify Participation

Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For more details on how we process applicant data, please review our Global Data Privacy Notice for:

https://explore.degreed.com/privacy/

https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

⚠️ Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

❌ Request sensitive personal or financial information in unsolicited communications.

❌ Offer jobs requiring upfront payments or promising unrealistic returns.

✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.