Client Success Director - Strategic Accounts - US Remote

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

At Degreed, we’re transforming the way organizations develop, measure, and optimize workforce talent and skills. As a Client Success Director, you will play a pivotal role in ensuring our most strategic and high-value clients realize measurable business impact from their investment in Degreed. Your mission is to drive tangible ROI by aligning Degreed’s solutions with your clients' most critical business objectives—helping them achieve quantifiable outcomes that improve workforce agility, productivity, and retention. This is a high-impact, strategic role that requires deep collaboration across cross-functional teams. You’ll work closely with Sales Key Account Directors, Product, Marketing, and Professional Services teams to ensure clients maximize the value of Degreed. As a Client Success Director, your focus will be on fostering strong executive relationships, driving proactive engagement, and championing client success at the highest levels. If you thrive in a fast-paced, consultative environment, excel at strategic storytelling, and have a track record of delivering business outcomes, this is an opportunity to make a significant impact—both for our clients and the future of workforce learning.

Key Skills: 

* Strategic Consulting & Business Accumen – Ability to translate client objectives into actionable strategies that leverage the Degreed platform to deliver measurable business impact and ROI.

* Executive Stakeholder Management – Proven ability to build and maintain trusted relationships with senior leaders, influencing decision-making and strategic direction.

* Cross-Functional Collaboration – Experience working with Sales, Product, Marketing, and Professional Services teams to develop tailored solutions and drive customer success.

* Data-Driven Decision-Making – Strong analytical skills to assess adoption trends, engagement metrics, and business outcomes to inform recommendations.

* Proactive Problem–Solving & Adaptability – Ability to anticipate client needs, identify risks early, and pivot strategies to ensure long-term success.

Key Responsibilities: 

* Own strategic client relationships with Degreed’s highest-value accounts, ensuring alignment between client goals and our platform’s capabilities.

* Drive measurable ROI and business outcomes for clients by proactively developing strategies that demonstrate the impact of Degreed on workforce performance and skills development.

* Collaborate with Sales to expand client relationships, identify growth opportunities, and secure renewals/expansions through demonstrated value.

* Lead executive-level conversations, providing tailored insights, success stories, and data-backed recommendations to reinforce the long-term business impact of Degreed.

* Analyze adoption trends and engagement data to surface key insights, mitigate risks, and continuously optimize success strategies.

* Act as the voice of the customer, gathering feedback to influence product enhancements, roadmap priorities, and service improvements.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

💡 Accessibility & Accommodations

We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.

🔍 Fair Hiring Practices

In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

📄 E-Verify Participation

Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For more details on how we process applicant data, please review our Global Data Privacy Notice for:

https://explore.degreed.com/privacy/

https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

⚠️ Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

❌ Request sensitive personal or financial information in unsolicited communications.

❌ Offer jobs requiring upfront payments or promising unrealistic returns.

✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.