Senior DevOps Manager - US

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning.

We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

You Are: 

You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success.

You thrive in a fast-paced, innovative environment and are passionate about leveraging cloud technologies to drive business outcomes. With a comprehensive understanding of cloud platforms like Azure, GCP, and AWS, you are adept at ensuring high availability, scalability, and security of cloud environments.

Your collaborative mindset enables you to work effectively with cross-functional teams, and you excel at problem-solving and incident management.

You are dedicated to continuous improvement and customer satisfaction, always seeking ways to optimize and automate processes. You bring strong leadership skills, technical expertise, and a commitment to excellence, making you a valuable asset to our team.

Key Skills

• Manage, monitor, and optimize cloud infrastructure across Azure, and GCP.

• Lead a team of CloudOps engineers, ensuring smooth 24x7 operations and driving team performance.

• Work closely with internal development and engineering teams to track issues, implement enhancements, and ensure alignment of cloud operations with business goals.

• Implement processes and automation for incident detection, response, and resolution to minimize downtime.

• Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency.

• Ensure compliance with cloud security standards and best practices, including data protection and governance.

• Oversee changes in the operations environment, ensuring smooth transitions and minimal disruptions.

• Regularly publish support metrics to track team performance and service levels.

Key Responsibilities

• Ensure the seamless delivery and optimization of cloud-based services, contributing to high availability and reliability.

• Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement.

• Enhance collaboration between cloud operations and other internal teams, aligning operations with business goals.

• Improve customer satisfaction by quickly addressing customer feedback.

• Implement and refine incident response procedures, reducing downtime and enhancing service reliability.

• Drive automation and optimization efforts, increasing operational efficiency and reducing manual intervention.

• Ensure compliance with security standards, safeguarding our cloud environments and customer data.

• Provide valuable insights through regular metrics publication, supporting data-driven decision-making.

What You’ll Need:

• 7+ years of experience in cloud operations, including 2+ years in a leadership or managerial role.

• Strong expertise in Azure, GCP. and/or AWS Multi-cloud experience is a plus.

• Hands-on experience with cloud services, infrastructure-as-code tools (Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines. • Demonstrated ability to work effectively with cross-functional teams, including development, engineering, and customer success groups.

• Proficiency in tools like Datadog, Grafana, Splunk, or similar for monitoring and automation.

• Strong analytical and troubleshooting skills in complex cloud-based systems.

• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.

Who You Are:

• Excellent communication, leadership, and project management skills.

• Experience with hybrid cloud environments. • Understanding of ITIL frameworks and service management processes.

• Familiarity with scripting languages (Python, Bash, etc.).

• Strong commitment to customer satisfaction and continuous improvement. 

Compensation

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

💡 Accessibility & Accommodations

We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.

🔍 Fair Hiring Practices

In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

📄 E-Verify Participation

Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For more details on how we process applicant data, please review our Global Data Privacy Notice for:

https://explore.degreed.com/privacy/

https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

⚠️ Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

❌ Request sensitive personal or financial information in unsolicited communications.

❌ Offer jobs requiring upfront payments or promising unrealistic returns.

✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.