Account Director | NAMER

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development!

As an Account Director at Degreed, you will own the full lifecycle of a portfolio of strategic customers, combining customer success, account management, and revenue growth responsibilities. You will be accountable for both retaining and expanding revenue by driving renewal and upsell motions while ensuring customers achieve measurable business value from the Degreed platform.

This role sits at the intersection of customer partnership and commercial ownership. As the primary point of contact for your customers, you will guide organizations in unlocking the full potential of Degreed’s learning and skills platform while identifying opportunities to expand impact across their workforce.

You will build trusted relationships with executive stakeholders, navigate complex organizations, and collaborate closely with internal partners, including Global Business Services (GBS), Professional Services, Product, and Contracts, to deliver meaningful outcomes for customers.

If you are passionate about building long-term customer relationships, driving measurable outcomes, and growing strategic accounts, this role offers an exciting opportunity to shape customer success and revenue growth at Degreed.

Key Skills and Experience

• Account ownership and revenue growth
  Experience managing a portfolio or book of business with responsibility for renewals and expansion
  
  
• Strategic relationship building
  Proven ability to build trusted relationships with executive stakeholders in complex organizations
  
  
• Consultative selling
  Strong ability to understand customer challenges and align solutions to business outcomes
  
  
• HR technology or learning platform experience
  Experience in HRTech, Learning & Development, talent management, or enterprise SaaS environments preferred
  
  
• Executive communication
  Ability to confidently lead executive conversations, presentations, and strategic reviews
  
  
• Cross-functional collaboration
  Experience working across sales, product, services, and customer success teams to deliver customer outcomes
  
  
• Analytical mindset
  Ability to use data and metrics to inform strategy, demonstrate value, and identify opportunities for growth
  
  
• Presentation and negotiation skills
  Experience navigating complex organizations, managing objections, and leading commercial conversations

Key Responsibilities

• Own revenue retention and expansion
  • Manage a portfolio of enterprise and mid-market customers, owning both gross and net retention targets
  • Drive renewal, expansion, and upsell opportunities across your accounts
  • Maintain a strong pipeline of expansion opportunities within your portfolio
    
    
• Manage the full customer lifecycle
  
  • Serve as the primary owner of your customer relationships, from adoption through renewal and growth
  • Lead strategic account planning to identify growth opportunities and mitigate potential risks
  • Proactively monitor customer health and engagement to ensure long-term success
    
    
• Build executive relationships
  
  • Develop trusted relationships with senior leaders, economic buyers, and executive stakeholders
  • Facilitate executive business reviews and strategic planning discussions
    
    
• Drive customer value and outcomes
  
  • Ensure customers achieve measurable outcomes and ROI from the Degreed platform
  • Align Degreed’s capabilities with each organization’s learning, talent, and skills strategies
    
    
• Identify and close expansion opportunities
  
  • Identify opportunities to expand Degreed’s footprint within existing accounts
  • Lead commercial conversations and partner with Contracts to structure and close agreements
    
    
• Collaborate cross-functionally
  
  • Partner closely with Global Business Services (GBS), Professional Services, Product, Enablement, and Contracts teams
  • Coordinate internal resources to support successful implementations, adoption, and expansion
  • Position and sell professional services when appropriate to help customers achieve their objectives

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:

•  Global Privacy Notice
•  DPR Compliance Details

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team. Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
❌ Request sensitive personal or financial information in unsolicited communications.
❌ Offer jobs requiring upfront payments or promising unrealistic returns.
✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.