Transformation Project Manager (Global)

As a Transformation Project Manager, you will play a pivotal role in implementing Rider Compliance initiatives . Our mission is to maintain a best-in-class and compliant fleet that enhances the company's reputation among regulators, riders and consumers. Our tools to achieve this are cross-functional programmes that enable us to launch new product solutions across markets, develop new policies, and implement operational excellence improvements that strengthen our governance.

This position will report to the Head of Operations Transformation, requires a proactive approach and a strong background in program management, with a focus on stakeholder management, program documentation, and data extraction/analysis. Experience in highly regulated industries where compliance is crucial is a bonus. 

Key Responsibilities:

• Product Go-To-Market: Deliver product roll-outs across markets,  covering all aspects of compliance program management, supporting the Head of Operations Transformation in defining scope, documenting plans, defining program structure, roles and responsibilities, and understanding risks and issues.
• Stakeholder Management: Build and maintain strong relationships with senior stakeholders in Global teams and across local markets to ensure successful program delivery.
• Effective communication: Strong verbal and written communication skills. Ability to articulate ideas clearly and persuasively.
• Monitoring and Reporting: Monitor program progress and provide regular reports to stakeholders.
• Process Improvement: Identify opportunities to drive operational efficiencies across compliance .

Requirements: 

• Strong understanding of program/project management disciplines.
• Proven experience in successfully delivering change programs in Operations, Care, or Product functions.
• Excellent stakeholder management and communication/influencing skills within a global matrix organization.
• Attention to detail and a collaborative approach, with the ability to listen and challenge when necessary.
• Strong analytical skills, with proficiency in using Google Sheets and Looker/Snowflake.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Please click here to view our candidate privacy policy.