City Manager (Newcastle, Durham, York)

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a City Manager to join our North East & Yorkshire team based out of our Leeds office. This is a hybrid role, combining 2–3 days in the field with office and home working. In this role, you’ll help us build strong relationships with restaurant partners, enhance our customer proposition, and leverage data insights to drive commercial growth across the region.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Regional Growth team. We are responsible for the commercial output of our mid-market restaurant partners across the UK and Ireland, ensuring we bring the best selection to our customers while accelerating growth for our partners.

Here’s what your day-to-day might look like:

• Act as the local market expert: Represent Deliveroo across Newcastle, Durham and York by maintaining deep knowledge of the local restaurant landscape, industry trends, and neighbourhood dynamics.

• Drive partner account management: Lead commercial negotiations and account strategy for top local partners, optimising their operational efficiency and growth on the platform.

• Leverage data to optimise selection: Analyse partner performance and area-level data to identify key coverage gaps and improve our customer offering neighbourhood by neighbourhood.

• Expand local partner selection: Prospect, negotiate, and onboard top local favourite restaurants and hero brands, ensuring seamless setups for long-term success.

• Execute local growth strategies: Partner with Regional Managers, Operations, and Account Management teams to build strategic regional plans and maximize restaurant participation in marketing campaigns.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven commercial experience: Demonstrated track record in account management, sales, or business strategy within a fast-paced environment.

• Analytical approach: Strong ability to use and interpret performance data to identify operational gaps, inform decision-making, and drive growth.

• Results-driven mindset: Highly motivated and target-oriented, with a focus on achieving demanding commercial KPIs.

• Strategic relationship management: Skilled at building long-term partner relationships, leading commercial negotiations, and influencing stakeholders.

• Mobility and flexibility: Possession of a valid UK driver's licence and car, with the flexibility to spend 2–3 days per week conducting field visits across the territory.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.