Operations Specialist (Africa)

 

Role: Regional Operations Specialist (Africa)  

Location:  

Overview: We work in partnership with governments, foundations, and public sector partners on some of their toughest challenges, leading to impact for communities around the world. 

About Delivery Associates (DA): 

Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners to deliver better results through better implementation. We are a small but global remote organization focused on scaling impact around the world. 

We believe our work is only possible through a commitment to honouring and centering a diverse range of people, experiences, and ideas, and fostering an environment that is inclusive, equitable, and empowering. A diverse team of individuals that can bring their whole self to work will perform better, help us to be stronger partners, and allow us to drive more equitable impact for people around the world. 

Job Description 

We are currently seeking a detail-oriented business services professional to join our growing Central Operations Team. The Central Operations Team empowers our colleagues at DA with processes, tools, resources, and systems that enable them to do their best work, leading to greater impact on a broader scale. 

As an Operations Specialist, you will play a crucial role in driving our mission forward, enabling significant social change and impacting lives on a global scale. Your role will involve collaborating with internal and external stakeholders to deliver on our priorities and business objectives. 

Key Responsibilities 

People Related Needs 

• Manage and support the onboarding process to ensure smooth integration of new employees into regional teams from a local perspective in partnership with the People Team. 

• Coordinate with L&D team to execute centrally provided learning offer in an effective manner for the regional stakeholders. 

• Support for employee engagement activities, regional leadership engagement, and overall morale-boosting routines. 
• Help with visa-related tasks, liaising with People Operations to ensure compliance and smooth processing for international employees. 

Regional Management/Operations 

• Oversee the planning and management of regional routines, retreats, and special events. This includes support for leadership routines and integration into the regional framework. 

• Strengthen cross-regional collaboration, exchange and adopt best practices for operational tasks. 

• Management and analysis of internal and client survey data, in coordination with central team contacts. 

• Manage supplier & vendor relationships and supporting procurement processes. 

• General “point of contact” for regional operations within the regional team (answer questions or direct to appropriate resource) 

• (As applicable) Support travel logistics and manage travel costs.  

Finance and Business Systems Support 

• Assist in ensuring the proper functioning of critical business systems. This involves providing operational support for seamless integration and issue resolution rather than direct training. 

• Assist in budget preparation, tracking actuals against forecasts, and supporting project-specific budgets across all regions. 

• Complete regional invoicing process 
• Liaise with finance teams for invoice processing, timesheet compliance, and managing financial data and reporting. 

Entity Operations and Compliance (where applicable): 

• Co-Lead People policy execution and compliance related to entity operations from a local perspective in partnership with the People Operations team. 

• Assist in the setup and maintenance of legal entities, regulatory filings, and liaising with local authorities as necessary. 

• Support with the setup and maintenance of legal entities, including local authority engagement and meeting regulatory requirements. This area includes both compliance and operational needs. 
• Engage with third-party providers, such as accountants and lawyers, in partnership with the People Operations team when applicable. 

Core Competencies 

We work well with people who demonstrate the following competencies: 

• Communication: ability to listen and integrate messaging into daily and broader work responsibilities. 

• Teamwork: efficient collaboration, working effectively with internal and external stakeholders. 

• Problem solving: robust approach to anticipating and addressing issues before and/or as they arise. 
• Results orientation: an owner mentality, driving workstream and task completion. 

Mindsets  

We work closely in diverse, global teams, leaning on each other’s strengths. We don’t expect any one person to do all these things perfectly. Our teams are made up of people who are:  

• Adaptable: Able to thrive in a dynamic environment. 

• Accountable: Self-sufficient and reliable in a remote work setting. 

• Resourceful: Proactive in finding creative solutions and overcoming challenges. 

• Driven: Committed to delivering high-impact work. 

• Curious: Eager to learn from clients, colleagues, vendors, and partners. 

• Collaborative: Team players who value diverse perspectives. 
• Inclusive: Embrace all voices and backgrounds to enrich our work. 

Required Skills/Experiences: 

• Educational background: A Bachelor’s degree in business, finance, administration, and/or similar fields is preferred. Requisite years of professional experience and/or apprenticeship pathways will also be considered in lieu of formal education. 

• Professional experience: A minimum of 5-6 years prior professional experience within professional services, consulting, accounting, multinational corporations, or other business environments is required. 

• English and French proficiency: Excellent verbal and written English and French capabilities are essential. 

• Project management: Demonstrated experience in managing complex projects and handling competing priorities and tasks. 
• Authorization + location requirements: Must be based in Senegal or Kenya 

What We Offer: 

• Impactful work: Opportunities to engage with senior leaders and work on transformative projects. 

• Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other. 

• Growth environment: Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement. 

• Flexibility: Remote working environment with opportunities for global collaboration. 

• Healthy compensation: Our colleagues enjoy a comprehensive benefits package for the effort they put in.  

• Travel opportunities: Minimal travel a couple times each year for team collaboration and connectivity. 

Our Values: 

These values serve as an anchor, enabling us to stay true to who we are and what we stand for. 

• Passion: It is all about impact. 

• Excellence: Delivering to the highest standards. 
• Humility: Pride without ego. 

For more information, visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com. 

 

 

 

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