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IT Specialist

Washington, District of Columbia, United States

Position Summary:

Democracy Forward is seeking an IT Specialist to join our Operations team. We’re looking for a tech-savvy, discreet, and highly adaptable IT professional to join our team in a hybrid role that combines traditional IT support with executive-level assistance. This is a hands-on position for someone who thrives in dynamic environments, can support both Apple and Windows ecosystems, and knows how to deliver white-glove service to senior leadership.


This position is Full-Time, On-Site / Off hours support and will work out of our Washington, DC office.

Key Responsibilities:

  • Provide frontline IT support for MacOS, iOS, Windows PCs, and office technology (Wi-Fi, printers, AV, etc.).
  • Manage hardware/software setup, troubleshooting, and user onboarding/offboarding.
  • Deliver executive-level tech support—on-site and remote—for C-suite leadership and their devices.
  • Act as a “body person” during events—handling AV, connectivity, tech logistics, and real-time troubleshooting.
  • Support day-to-day tech needs in the office including conference rooms, collaboration tools (Zoom, Slack, Gmail, Google Docs, Sharepoint), and secure mobile setups.

Qualifications:

We recognize that strong candidates may not meet 100% of the qualifications listed. If you believe you can contribute meaningfully to our team, we encourage you to apply.

  • 5+ years of hands-on IT experience in a cross-platform environment (Apple/PC/mobile).
  • Proven experience supporting C-level executives or high-profile professionals.
  • Solid knowledge of Identity Management, Google Admin, and modern endpoint management.
  • Strong communication, discretion, and ability to work independently with minimal oversight.
  • Availability for occasional after-hours or off-site events requiring tech support.

Preferred:

  • Experience in professional services or event-based tech environments.
  • Familiarity with AV setups, secure communications, and cybersecurity best practices.
  • Bachelor’s degree in IT, Computer Science, or equivalent practical experience.

 The salary range for this position is $85,000 - $100,000 commensurate with experience plus excellent benefits. Compensation is commensurate with experience. 

Democracy Forward is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals. We strongly encourage people of color; lesbian, bisexual, transgender, queer, and intersex people; women; people with disabilities; and veterans to apply. Please note that all lawyer positions require a law degree and active membership in the bar of a state or the District of Columbia. 

Not sure you meet all of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet women and other people who are systematically marginalized tend to only apply if they meet every requirement.  If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you are new to mission-based legal and policy work, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we welcome the opportunity to have you on our radar.  Please include in your cover letter the nature of your interest in legal and policy work promoting democracy and progress and what you hope to bring to our team and the role for which you are applying. 

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