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Back Office Training Manager

Boston, Massachusetts, United States

Join the future of dentistry, led by dentists  

At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you’re a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey.    

Please note: This opportunity requires travel to our Massachusetts, New Hampshire & Rhode Island offices.

OVERVIEW OF OUR POSITION

Our team at Dental365 is looking to bring on an experienced, hands-on, Manager of Compliance and Back Office Training for our growing Dental Support Organization (DSO). Under the direct supervision of the Operations Team and the Clinical Managers, the Back Office Training Manager, will be responsible for providing direction, leadership and development of multiple offices, including the development of their lead assistants. This position will have full accountability for achieving financial objectives, operating efficiencies, and excellence in patient care.

DUTIES & RESPONSIBILITIES 

  • Coaching and developing Lead Assistants throughout the hiring process which includes interviewing, on-boarding to our procedures, and continued training
  • Consistent reporting of clinical staff performance and issues
  • Expense management
  • OSHA Compliance and Training
  • Maintain knowledge of all key equipment and operating conditions in each office
  • Oversee processes for managing inventory and support practices in inventory management
  • Travel across all of Dental365’s New England locations

PREFERRED EDUCATION & EXPERIENCE

  • Must be a DANB Certified Dental Assistant (CDA) and maintain any certification/license as required by assigned states to perform specified duties. 
  • Minimum work experience of 5+ years dental assisting (general AND specialty)
  • Regular travel to assigned offices and headquarters office as needed
  • Previous experience in a multi-location dental organization highly preferred! 
  • Experience working with specialties also a plus! 

OUR BENEFITS:  

  • Generous Compensation: We invest in the best and are competitive in our salary offers. 
  • Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.
  • 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
  • Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
  • Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.
  • Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.

*All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well. 

Salary Range: $90,000-$110,000 annually (range may vary based on experience level)

Step into a new era with Dental365 

A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We’ve thought through every step in the patient’s experience to perfect our communication and care so that each visit is an eagerly anticipated event.  

We’re a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.  

Dental365 celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.   

Salary Range

$90,000 - $110,000 USD

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