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Product Analyst

Remote USA

 

Product Analyst Position Summary:

Partners with Product & Engineering supporting and improving a diverse portfolio of software programs that provide solutions for dental offices, dental service organizations, and our partners. Dentists rely on DentalXChange for high-performing revenue cycle management solutions that offer providers an efficient business operation. The solutions across the DentalXChange platform deliver network connectivity, data management services, and functional workflows across a variety of user and organizational roles. As a Product Analyst, you will be instrumental in uncovering insights, creating data mappings, researching requirements, improving support tasks, drafting documentation and creating intellectual property across the solution portfolio. This role reports to the Head of Product supporting a matrix of Product Managers.

What You'll be Doing as Our Product Analyst:

  • Source a variety of data needs from EDI, faxback, phone transcriptions and insurance payer portal sites to create data mappings, normalize response detail, and work closely with technical teams to implement update to data services.
  • Partner with the Product & Engineering team to identify the best data source for each dental insurance payer and continuously research market trends to influence the product roadmap.
  • Meticulously document data workflows and conduct User Acceptance Testing with technical teams for each product.
  • Utilize Jira and Confluence to track detailed development task statuses, estimated availability dates, and monitor a backlog of requirements in the pipeline.
  • Build relationships with dental offices, DSOs, and insurance companies to gain data source access.
  • Evaluate implemented payer data feeds for accuracy, continuously improving data workflows.
  • Partner with prospective clients on data analysis during the sales process to portray the value of the portfolio solution.
  • Analyze market trends, facilitate user feedback collection, and triage customer escalations regarding product issues.
  • Develop and deliver presentations, reports, and other documentation related to product analysis and findings.
  • Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble.
  • Additional duties as needed.

What You'll Bring to the Team as a Product Analyst:

  • 3+ years of professional experience at a technology or similar company.
  • Preferably 3+ years of experience in the dental space, ideally with an understanding of revenue cycle management and EDI transactions, either with a dental practice (or the like), dental insurance company, or dental technology company.
  • Experience with Agile methodologies, software development lifecycle, or support processes with some proficiency in project tools (Jira, Confluence, etc.).
  • An extreme degree of attention to detail, leaving no stone unturned during the mapping process and the willingness to provide detailed documents to the technical teams.
  • The ability to own and execute on a pipeline of tasks and drive delivery of the backlog to deliver value to internal and external stakeholders.
  • Strong written and verbal communication – you can communicate equally in writing as you can in a meeting to convey requirements and maintain delivery timelines.
  • Resilient project management skills and a results-oriented focus and passion for improving efficiency for our customers.
  • A track record of being a star player in a team of individual contributors.
  • Proficient in all MS Office applications.

 

Pay range 28.79 - $32.88 per hour DOE. 

What We Offer

  • Challenging and rewarding career opportunities with room for growth as we grow!
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 9 company paid holidays
  • 401k with company match 
  • Health Advocate
  • Healthcare and dependent care flexible spending accounts
  • Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.  

DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.

 

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