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Account Manager I

Remote USA

 

Account Manager I Position Summary:

The Account Manager I manages partnerships with DentalXChange’s largest dental support organizations (DSOs).  They work closely with the Account Executives to identify potential upsell opportunities and resolve incoming (call/chat) help requests from providers, partners, and VIP clients

What You’ll Do As Our Account Manager I:

  • Own and manage the relationship with DSO and multi-location clients by providing Quarterly Business Reviews (QBR’s), facilitating strategic discussions with other DentalXChange departments (specifically Sales), and managing the day-to-day proactive monitoring of the account.
  • Meet or exceed revenue growth goals for assigned book of business. This involves partnering with Sales to recommend additional products & services based on client’s strategic goals and initiatives.
  • Engage with assigned clients regarding opportunities for beta testing DentalXChange’s new products & services.
  • Encourage client participation in Client Advisory Board type initiatives.
  • Provide a personalized relationship with every assigned client and offer exceptional client support.
  • Analyze client feedback and operational data to identify trends, issues, and areas for improvement.
  • Facilitate meetings with other key stakeholders within the organization, document notes and action items, and ensure follow through on assigned tasks.
  • Monitor key performance indicators (KPIs) related to client experience and operational efficiencies
  • Resolve incoming (call/chat) help requests from providers, partners, and VIP clients efficiently and effectively in a timely manner, reducing talk time while satisfying the client’s needs/wants. Document issues in ticketing system.
  • Conduct regular business review calls with assigned accounts.
  • Share with clients the future direction of the organization by reviewing our product roadmap as well as enhancements to core products/solutions.
  • Act as a liaison between partners and DentalXChange’s engineering, product and/or implementation teams on special projects and enhancements.
  • Maintain professional competence, knowledge and skills necessary to promote additional services.
  • Train and implement clients on DentalXChange products.
  • Live DentalXChange’s Company values: Actively Care, Try Hard, and Be Humble.
  • Other duties as assigned.

What You’ll Bring to the Team:

  • Bachelor’s degree is preferred. 
  • Prior customer service experience in a professional role required.  
  • Minimum of 6 months’ experience managing key accounts preferred.
  • Strong verbal and written communication and interpersonal skills.
  • Exceptional organizational skills and the ability to meet required deadlines within the required time frames. 
  • Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) with the ability to develop reports and manipulate data in Excel.
  • Above-average PC skills, with the ability to learn, understand, and maneuver with company programs and databases.
  • Solid verbal and written communication, visual presentation, and grammar skills in order to represent the company well.
  • Self-sufficient and able to execute tasks with little supervision. 

 
Pay rate: $24.00 to $27.00 per hour.

What We Offer

  • Challenging and rewarding career opportunities with room for growth as we grow!
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 9 company paid holidays
  • 401k with company match 
  • Health Advocate
  • Healthcare and dependent care flexible spending accounts
  • Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.  

DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.

 

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