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Implementation Specialist
Implementation Specialist Position Summary:
The Implementation Specialist supports the sales team and clients. Some of the key responsibilities for this role include: communicate the value of our products and services with established or potential clients already identified, schedule implementation calls and walk through the process of implementation with the clients, answer clients’ questions and provide other support as requested or deemed helpful. This role works closely with sales department team members and takes escalated calls from other departments.
What You’ll Do As Our Implementation Specialist:
- Answer escalated calls from sales and/or other departments to support clients.
- Manage activity, growth, services, and cancellations for one’s own assigned client portfolios.
- Perform various administrative tasks to support the sales team members.
- Actively manage the queue and timely schedule trainings for clients.
- Perform client demonstrations and software walk-throughs on our products and services.
- Reach out to clients that may need additional support.
- Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services.
- Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position.
- Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift.
- Other duties as assigned.
What You’ll Bring to the Team:
- Associate's degree or equivalent experience preferred.
- Minimum of one (1) year of client services experience (major account experience preferred).
- Strong interpersonal skills to work effectively with other team members and various departments.
- Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
- Ability to successfully change priorities and successfully manage multiple projects at one time.
- Ability to effectively manage time and prioritize sales team’s goal.
- Ability to multi-task and adapt to changing expectations and priorities.
- Strong internet and personal computer skills are a must.
Pay range: $24.00 to $26.00 per hour DOE
What We Offer
- Challenging and rewarding career opportunities with room for growth as we grow!
- Medical, dental, and vision benefits – eligible first of the month after start date
- Unlimited PTO
- Paid time off for sick, jury duty, bereavement
- 10 company paid holidays
- 401k with company match
- Health Advocate
- Healthcare and dependent care flexible spending accounts
- Friendly co-workers and a positive culture!
EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.
DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.
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