Delivery Manager - Global Studio

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more! 

JOB PURPOSE

In this role, you will be responsible for managing day to day delivery activities for the Global Studio team. With a strong focus on supporting the Global Studio team in scaling and flexing in line with Client needs, you will be the lynchpin between all our departments. You will collaborate very closely with the Delivery Lead and Craft & Client Leadership in order to ensure seamless delivery of high-quality, on-time, and on-budget work while fostering operational excellence, optimizing processes, and leveraging technology to enhance performance and efficiency. 

This role requires an in-depth knowledge of the inner workings of Creative & Media agencies, strength in process and workflows as well as ability to use soft skills to communicate effectively and bring together our team.

KEY RESPONSIBILITIES

Account/Project Planning and Delivery

• Collaborate with Account, Craft, and Delivery Leads to develop staffing plans and ensure timely hires through a close relationship with the Talent team.
• Partner with OPEX and Account Leads to drive and enhance scoping and staffing processes. 
• Evaluate resourcing requests with the Resource Management team for internal staffing solutions. Align staffing solutions with account profitability in collaboration with Client Finance. 
• Own/run health checks and capacity calls for client accounts. 
• Alongside Account and Craft Leads, manage internal actions for new business, incremental work, and client escalations. 
• Establish and oversee Ethical Walls with Account Leads as needed.

Monitoring Capacity 

• Oversee Staff Allocation tracker in partnership with Account Leads and Delivery team. 
• Lead capacity escalations and develop action plans in collaboration with relevant teams. 
• Improve staff allocation practices, supporting Account Teams

Workflow & Process Optimization

• Establish and define standardized workflows, project planning frameworks, delivery milestones and meeting structures for new business processes, incremental work and client escalations 
• Streamline internal team trackers and reports with Client Finance and Account Leads. 
• Define project planning frameworks and delivery milestones.
• Enhance tools, systems, and processes with a focus on automation and AI where applicable.

Delivery/Studio Strategy

• Contribute to the Delivery team and Studio strategy through focused projects. 
• Monitor and meet Delivery KPI targets. 
• Work with Delivery Lead to evaluate and evolve Delivery Manager responsibilities in line with Studio team strategy.

WHAT WE ARE LOOKING FOR

• Experience working in a similar discipline or role with transferable skillset  
• Strong communication skills and proven experience communicating with senior stakeholders 
• Process driven and experience in analysing data / trends / feedback and translate this into solutions / process improvements 
• Highly organised with an ability to manage your own workload 
• Ability to wear different ‘hats’, adapt to change and at times a fast paced work environment.
• Previous experience with data and reporting analysis 
• Excellent project management skills plus an ability to multitask proficiently
• Commercial awareness and a keen eye for identifying work efficiencies
• Excellent stakeholder and project management skills, with willingness to work flexibly, and ability to communicate complex business changes and ideas
• A problem-solver who thrives in fast-paced, dynamic environments.
• A team player who fosters cross-functional collaboration and high performance.
• A forward-thinker eager to leverage technology and automation to enhance business impact.
• Understanding / experience of Creative & Media / CRM Agencies
• Experience in Project Management and/or Resource Management is desirable

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.