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Group Director, Client Partner

United States

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

ABOUT YOU

Group Account Directors at DEPT® lead some of our most significant global client relationships, working across Fortune 100 brands in technology, sports, entertainment, and other dynamic industries. You are a trusted advisor, strategist, and creative partner who can inspire bold thinking while ensuring flawless delivery.

You combine client management acumen with creative judgment and operational excellence, ensuring our work pushes boundaries while driving measurable business results. You represent DEPT® at the most senior levels of client engagement and connect day-to-day delivery with long-term growth and transformation.

As a leader, you embody DEPT®’s values, building a positive culture, fostering collaboration, and connecting your team’s role to our agency’s broader vision. You thrive in complex, multi-market environments, balancing ambiguity with clarity and always doing the right thing for clients, teams, and the work.

RESPONSIBILITIES  

Client Leadership & Growth

  • Serve as the senior relationship lead for a large global client, build trusted partnerships with senior client stakeholders by shaping strategies, business growth opportunities, and innovation roadmaps.
  • Lead annual and long-term planning with clients, connecting industry trends and insights to business opportunities.
  • Proactively drive client retention, satisfaction, and growth through collaborative leadership and delivery excellence.
  • Anticipate client needs, provide clear counsel, and act as the point of escalation on strategic and delivery challenges.
  • Ensure all work reflects a deep understanding of client business goals and delivers tangible ROI.

Team Leadership & Collaboration

  • Lead, mentor, and inspire multi-disciplinary teams across strategy, creative, media, and production.
  • Build strong team culture focused on collaboration, growth, and accountability.
  • Ensure teams are grounded in both the tactical delivery details and the broader business context of the clients you represent, acting as the internal authority on the account.
  • Match the right talent to the right client challenges, considering expertise, style, and long-term fit.
  • Proactively resolve interpersonal, communication, and cross-functional challenges to maintain team cohesion and focus.
  • Foster a positive and inclusive environment that balances creative ambition and performance.

Creative Excellence & Delivery

  • Oversee delivery of complex, high-volume, multi-market campaigns, ensuring excellence across creative, media, and content production.
  • Ensure work is strategically grounded, creatively ambitious, and executed to the highest standards.
  • Collaborate across disciplines to push innovation across creative, design, media, data, and technology.
  • Serve as both client partner and internal brand steward, ensuring client vision is championed within DEPT® while shaping culturally relevant, creatively ambitious, and innovative work.
  • Translate insights and performance data into actionable strategies that improve effectiveness and efficiency.
  • Identify and mitigate delivery risks, addressing performance, tracking, QA, and cross-functional challenges proactively.
  • Contribute to evolving process, training, and best practices by regularly assessing and improving ways of working to enhance account planning, client service, and cross-team collaboration.

Qualifications

  • 10+ years of experience in client service or account leadership roles within creative, digital, or integrated agencies.
  • Proven success managing large, global client portfolios and multi-market campaigns for Fortune 100 brands, with expertise navigating complex organizational structures. Experience across technology, sports, entertainment, media, or lifestyle industries strongly preferred.
  • Strong background in brand & creative campaigns, content production, paid and organic social, and influencer/creator-led projects.
  • Commercial acumen with demonstrated success managing $MM budgets, contracts, and revenue growth.
  • Experience leading, motivating, and coaching large multi-disciplinary teams (50+).
  • Excellent communication skills, with the ability to present to and influence senior stakeholders at the highest level.
  • Strong problem-solver with the ability to thrive in ambiguity, resolve complex challenges, and remain calm under pressure.
  • A balance of creative taste, cultural awareness, and operational discipline.
  • Ability to thrive in a fast-paced, evolving environment and remain calm under pressure.
  • Data-driven mindset, able to translate insights into actionable strategies.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

  • Healthcare, Dental, and Vision coverage
  • 401k plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave

The anticipated salary range for this position is $152,400 - $185,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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