Account Director, Social

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Director, Social role is ultimately responsible for building and managing a high-performing team that handles Strategy, Planning, and Activation to best service their clients. Their top priorities are strong client growth/retention and employee growth/retention. 

The Director, Social should be able to lead the team to deliver excellent paid social strategy and performance recommendations for their clients based on DEPT’s best practices. They are effective communicators who can inspire and motivate teams to achieve and exceed client goals based on their deep understanding of the ins and outs of their clients’ businesses and they proactively bring innovative strategy, holistic ideas, and leadership to help clients meet their overarching business goals.

Reports to: Group Director, Client Partnership

WHAT YOU’LL DO:

• Develop the social expertise of your direct reports, providing mentorship, feedback and coaching on paid social best practices
• Maintaining a strong understanding of the holistic business for each client in their portfolio 
• Orchestrate collaboration and implementation for flawless execution of paid social campaign strategy, planning and activation 
• Possess a deep working knowledge of Facebook/Instagram, and have a strategic perspective on how to achieve client business goals
• Stay up-to-date on best practices to ensure their track is adopting best practices and testing recommendations prioritized by the agency
• Serve as a point of escalation for all clients within your portfolio - understanding when to step-in with a client, coach the team on any processes/next steps to mitigate issues, determine what ancillary services/teams should be pulled in, or navigate solutions with legal/finance in partnership with the Group Director, etc.
• Manage all major deliverables and presentations for your client portfolio (executive presentations, FBRs/QBRs, annual review, strategy meetings, etc) to ensure teams are delivering high-quality, innovative strategy - with a consistent storyline to push the client’s business and goals forward.
• Scale layers of management and ensuring career pathing/goals are being established for every member of your team. 
• Identify succession plans for your team and cultivating talent development for upward mobility.

WHAT YOU BRING:

• 8+ years paid social experience and a minimum 5 years of experience in a client-facing media or marketing role
• Proven prior work experience managing a team of 3+ direct reports / team members and demonstrated ability to mentor and develop direct reports into more senior roles
• A comprehensive understanding of Meta and skilled at effectively communicating paid social goals, targets, and direct-response tactics to clients and can get into the weeds when necessary 
• Deep knowledge of upper-funnel campaign strategy with proven experience implementing and interpreting Brand Lift Studies (BLS) to guide optimization and inform future planning
• The ability to audit an account and present actionable insights to a client
• Experience acting as an escalation point for clients, evaluating team services levels and proposing improvements

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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