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Remote Customer Onboarding Coordinator

Remote in the US

About This Role

Hello, prospective pickle!  Design Pickle is seeking a Remote Onboarding Coordinator to join our Customer Success team. At Design Pickle, the first 30 days of service are the most powerful window to shape long-term retention. The Onboarding Coordinator is a mission-critical role at the intersection of Creative Operations and Customer Success, ensuring every new client receives a seamless, personalized, and impactful start.

You'll be the architect of our client's first impression—bridging internal teams, guiding new customers through orientation, coordinating creative alignment, and owning execution of surprise-and-delight moments. Your success will directly influence our ability to increase Month 1 Net Revenue Retention (NRR) and scale client satisfaction.

We want to hear from you if you're proactive, operationally sharp, creatively minded, and passionate about the power of first impressions.

Reports to: Vice President of Customer Success

Location: Anywhere in the US – Design Pickle is a fully remote company with a Hub in Scottsdale, Arizona.

Who We Are Looking For

First, Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world.

Do we love pickles, too? Most of us! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for a passion and interest in something though because our employees’ uniqueness is what helped make us the great company we are today. 

We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.

Specific to your role, we’re looking for individuals who have...

  • Enthusiasm for our purpose: To be the most helpful creative company in the world.
  • 2+ years of experience working in a creative agency setting.
  • 2+ years of experience in onboarding, implementation, account management, or project coordination.
  • Proven track record of onboarding success across high-velocity, multi-tier customer cohorts.
  • A proactive and resourceful communication style with strong follow-through.
  • A passion for delivering clarity, structure, and momentum for clients.
  • Experience collaborating cross-functionally with creatives, operations, and customer-facing teams.
  • The ability to think in systems while managing day-to-day execution effectively.
  • A balance of empathy and strategic thinking, especially in onboarding experiences.
  • A continuous improvement mindset…always seeking ways to reduce friction and enhance the client journey.
  • Familiarity with customer engagement tools like Intercom, HubSpot, Pendo, Jira, and Looker.
  • A data-informed approach to onboarding, client behavior, and performance reporting.

Key Objectives and Responsibilities 

  • Own the onboarding experience for all new clients (DP1 with Creative Services) from post-sale through Day 30.
  • Act as the client's primary point of contact during onboarding, providing clarity, confidence, and care from Day 1.
  • Partner with Customer Success Managers and Production Supervisors to ensure correct CDA (Customer Designer Allocation) setup, recalibration, and service alignment.
  • Coordinate delivery of first-request Surprise & Delight experiences—ranging from elevated design touches to non-creative gifts or gestures.
  • Lead kickoff calls and asynchronous welcome messages, tailored to service level and client type.
  • Guide clients through platform orientation, brand profile setup, and ticket submission best practices.
  • Monitor onboarding checklists, customer activity, and early risk signals using tools like HubSpot and Pendo.
  • Track onboarding progress and report weekly insights, trends, and friction points to internal stakeholders.
  • Partner with Product, CX, and Ops teams to recommend improvements based on onboarding data and client feedback.
  • Once the onboarding criteria are met, coordinate the handoff to the client's long-term owner (CSM, CSC, or Support).

The compensation range for this position is $75,000 to $90,000 annually. The actual salary offer made to a candidate will be made with mindful consideration of a wide range of factors. These factors include but are not limited to skills, qualifications, education/knowledge, experience, and alignment with market data for a given location within the US. In addition to base salary, some positions may be eligible for additional compensation such as bonuses or commissions. This salary data is for our US-based positions only.

Benefits, Compensation, and Perks

Uncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.

Major medical healthcare: We offer major medical plans as well as Dental and Vision insurance.

Remote-work flexibility: More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country. 

401K: Plan for your future with a 401K with a company match.

New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary. 

Short Term / Long Term Disability Options

Remote Work & Wellness Stipends: We offer a yearly stipend for employees to effectively work from home and manage their wellness journey. 

Pet insurance: Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures. 

Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff. 

About Design Pickle

Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe. 

In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one of the fastest-growing companies in America. 

We are a company that takes our core values to heart: 

Be the SPARK

Let your fire and passion inspire someone else’s day.

DRIVE Performance

Seek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.

Give it to me STRAIGHT

Lead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.

HELP when nobody's watching

Find opportunities to support each other and our clients beyond the day-to-day.

Lean into HARD

We thoughtfully select our challenges and tenaciously commit to conquering them.

Make your own PICKLES

We are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.

You can learn more about our company, our vision, and what we stand for on our website and social channels. We can’t wait to meet you—thank you in advance for your application!

Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as “pickles”. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation.

All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.

Notice to Staffing and Recruiting Agencies

Design Pickle will only accept resumes from the candidate. Any unsolicited resume sent to Design Pickle will be considered Design Pickle sourced.

 

 

PM21

 

 

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