Job Application for Premium Service Intern at Detroit Lions

The Premium Intern will be responsible for assisting all Premium Sales & Service events and benefits throughout the year, updating internal Premium Sales & Service documents with new/renewed account information and assisting in the fulfillment/service of suite tickets and other Premium assets.

ESSENTIAL FUNCTIONS:
The Premium Service Intern position will have daily responsibilities including, without limitation, the following:

Work closely with Premium Experiences Manager under the direction of the Director of Premium Services & Experiences to facilitate season long touch points
Coordinate with the Premium Experiences Manager for fulfillment of single game suite/loge rentals, and suiteholder orders for all events held at Ford Field
Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is always up to date
Create and update Premium Sales & Service trackers to ensure seamless communication across all departments
Premium Concierge Program – tracking and fulfillment of tickets, events, communication and catering
Assist in planning and executing all Premium Partner events and functions, including: Training Camp, Suite Tasting, Premium Partner Trips/Staycation, Premium Prospecting events, and other special receptions
Assist in game day preparation for all premium accounts, collaboration with operations and gameday registration, setting up stations, check in tables, field passes, maps, photographers, catering, and confirmation of gifting, credentials and wristbands
Analyze and propose new initiatives based on an understanding of industry market trends
Game and event service of the North Side Terrace and Miller Lite Taproom suites

NONESSENTIAL FUNCTIONS:

Will maintain an appropriate level of knowledge of Microsoft Office and of web tools and software being used
Must be motivated, reliable, and able to work independently or as part of a team
Maintain professionalism when communicating with internal and external contacts
Must be accurate and efficient with ability to meet deadlines
Must be detail oriented with strong organizational skills
Will keep appropriate information confidential
Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position

QUALIFICATIONS/REQUIREMENTS:

Bachelor’s Degree in Sports Management, Business, or related field required
Strong written and verbal communication skills
1+ year of premium experience preferred
Excellent interpersonal skills with ability to connect with, and relate to, all levels of staff, management, clients, and vendors
Ability to multi-task and effectively adjust to rapidly changing market and business conditions
Demonstrated work ethic with an innate sense of urgency and tenacity
Team oriented attitude, relationship building, professional demeanor and appearance
Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs
Strength in time management, administrative ability, organization, and customer service skills
Ability to work a flexible schedule including nights, weekends and holidays
May require work out of both the Ford Field Management Office and the Meijer Performance Center
A valid Driver’s License and good driving record

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