Forward Deployed Architect

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Forward Deployed Architect

Location Preferences: 3 days in office Austin, Texas

Applied AI Team

The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.

Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure our customers get the most out of the DevRev platform. 

Forward Deployed Architect 

As a Forward Deployment Engineer, you will serve as a hands-on senior technical architect on the Applied AI Engineering team, owning the end-to-end design and delivery of AI-driven business transformation projects.

You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, you'll own the detailed technical designs from original scoping documents and drive execution including hands-on coding to build proofs-of-concept, custom integrations, and solution prototypes that validate technical feasibility.

As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to architecting scalable, agent-based AI solutions using DevRev's platform, with direct involvement in implementing key technical components and debugging complex integration challenges.

This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.

What You’ll Do

• Customer-facing: 20-40% working directly with customers
• Coding & Integration: 50%+ hands-on technical implementation
• Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments.
• Design & Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems.
• Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.
• Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
• Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
• Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
• Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.
• Travel Ready: Willingness to travel up to 30% for on-site discovery, deployment, and customer engagement.

What You Bring

• Experience: 5+ years in software development, AI/ML engineering, or technical consulting coupled with customer-facing experience
• Customer Empathy: A bias for action and a relentless focus on solving problems for customers.
• Coding Skills: Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go)
• Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.
• Applied AI Knowledge: Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Cloud & DevOps: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
• System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.
• Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.
• Background: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!