Customer Success Manager

Buenos Aires, Argentina

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Job Description

We are looking for a Customer Success Manager to build lasting partnerships with our clients and ensure they realize maximum value from DevRev. You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with the power of conversational AI.

Objectives of this role will include:

  • Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
  • Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance.
  • Develop new ways of helping customers increase the usage of our products.
  • Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage.
  • Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
  • Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize.
  • Identify and lead interventions to address risk across customers.
  • Learn new tools and work closely with industry-leading AI and generative technologies.

Ideal Candidate Qualifications:

  • 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
  • Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued.
  • Outstanding communication (written and verbal), with fluency in English.
  • Comfort operating in a fast-paced, high-demand, global environment.
  • Result oriented work-style, ability to get things done, and a learning mindset.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

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